About Company
Ringtons is a revered family business established in 1907, proudly based in Newcastle upon Tyne. Famous for delivering exceptional teas, coffees, biscuits, and confectionery directly to homes and businesses across the UK, Ringtons embodies a legacy of quality, tradition, and outstanding customer service. We are committed to fostering a supportive and inclusive environment for our employees, valuing dedication, hard work, and a shared passion for our beloved products. Join a company where heritage meets innovation, and every team member plays a crucial role in our continued success.
Job Description
Are you a highly organised and detail-oriented individual with a knack for precision? Do you thrive in a home-based environment, capable of managing your tasks efficiently and independently? Ringtons is seeking a dedicated Home-Based Order Processing Assistant to join our dynamic team. In this pivotal full-time role, you will be instrumental in ensuring the smooth and accurate flow of customer orders, contributing directly to our renowned customer satisfaction.
Working remotely, you will take ownership of the order processing lifecycle from initial entry to final dispatch confirmation. This involves meticulous data entry, verifying order details, coordinating with various departments such as warehousing and customer service, and resolving any discrepancies swiftly and effectively. Your attention to detail will be paramount in preventing errors, ensuring that our valued customers receive their products exactly as expected, every time.
This position demands excellent computer literacy, particularly with order management systems and standard office software, alongside strong communication skills for liaising with colleagues and customers via email. You will be a vital link in our operational chain, contributing to the seamless delivery of our cherished teas, coffees, and treats. If you are proactive, reliable, and possess a strong work ethic suitable for a remote setting, we invite you to become a part of the Ringtons legacy. Embrace the opportunity to work flexibly while making a significant impact on a brand beloved by generations.
Key Responsibilities
- Accurately process a high volume of customer orders through our internal order management system.
- Verify order details, ensuring product codes, quantities, pricing, and delivery information are correct.
- Communicate effectively with customers via email regarding order status, potential delays, or clarification requests.
- Liaise with the warehousing and dispatch teams to ensure timely and accurate fulfilment of orders.
- Monitor inventory levels and flag any potential stock issues that could impact order fulfilment.
- Resolve order discrepancies, returns, and cancellations in a timely and professional manner.
- Maintain accurate records of all order-related communications and actions.
- Contribute to process improvement initiatives to enhance efficiency in order processing.
Required Skills
- Minimum of 1 year (12 months) experience in data entry, administrative support, or order processing.
- Exceptional attention to detail and accuracy.
- Proficiency in using order management software, CRM systems, or ERP platforms.
- Strong computer literacy, including Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written communication skills for professional correspondence.
- Proven ability to work independently and manage time effectively in a remote setting.
- High level of reliability and self-motivation.
- Strong problem-solving abilities and a proactive approach.
Preferred Qualifications
- Experience with e-commerce platforms or online retail operations.
- Familiarity with the food and beverage or consumer goods industry.
- Previous experience in a remote work environment.
- A qualification in business administration or a related field.
Perks & Benefits
- Flexible home-based work environment, saving commute time and costs.
- Competitive hourly wage with opportunities for growth.
- Comprehensive training and ongoing support.
- Opportunity to be part of a well-established and respected UK brand.
- Supportive team culture even within a remote setting.
- Employee discounts on Ringtons products (subject to company policy).
- Contribution to a pension scheme.
How to Apply
If you are excited about this opportunity to contribute to a celebrated British brand from the comfort of your home, we encourage you to apply today! Please click on the application link below to submit your application. We look forward to reviewing your qualifications and learning more about how your skills can benefit our team.