About Company
Looking to elevate your retail leadership career? Career.zycto partners with leading brands across Kenya, connecting talented professionals like you with rewarding opportunities. We pride ourselves on fostering growth and placing individuals where they can truly thrive. For store managers, this means stepping into environments that value your strategic vision, operational excellence, and ability to inspire teams. We believe a strong manager is the heart of any successful retail operation, driving both sales and employee satisfaction. Join us and discover a path where your leadership makes a tangible impact.
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Job Description
Career.zycto is seeking a dynamic and results-oriented Store Manager to lead operations at a prominent retail outlet in Kisii, Kisii County. This full-time position demands a leader who is passionate about retail, committed to delivering exceptional customer service, and adept at driving sales performance. As a Store Manager, you will be instrumental in shaping the in-store experience, managing a dedicated team, and ensuring the efficient day-to-day running of the store. Your strategic input will be vital in inventory management, visual merchandising, and implementing company policies to achieve financial targets. We are looking for an individual with a proven track record in retail management, someone who can inspire their team to exceed expectations and maintain a positive, productive work environment. If you thrive in a fast-paced retail environment and possess the leadership skills to mentor and develop staff, while also ensuring operational excellence and customer satisfaction, then this could be your next significant career step. Join us in making a tangible impact on our client’s retail success story in Kisii, contributing directly to their growth and market presence.
Key Responsibilities
- Oversee all daily store operations, ensuring smooth and efficient functioning from opening to closing.
- Lead, motivate, train, and develop a high-performing retail team, fostering a culture of excellence and accountability.
- Achieve and consistently exceed sales targets, Key Performance Indicators (KPIs), and profitability goals.
- Manage inventory effectively, including accurate ordering, stock rotation, merchandising, and robust loss prevention strategies.
- Ensure strict compliance with all company policies, procedures, and operational standards.
- Maintain exceptional visual merchandising standards and impeccable store cleanliness to enhance the customer experience.
- Handle customer inquiries, feedback, and complaints professionally, striving for superior shopping satisfaction.
- Conduct regular performance reviews for staff, providing constructive feedback and identifying areas for growth.
- Manage employee scheduling, payroll inputs, and time-off requests efficiently.
- Implement local and national marketing and promotional strategies effectively to drive foot traffic and sales.
- Monitor competitor activities and market trends, identifying opportunities for growth and improvement within the local Kisii market.
Required Skills
- Proven experience in retail management (minimum 3 years in a supervisory or managerial role).
- Strong leadership and exceptional team management abilities, with a track record of motivating teams.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in retail Point-Of-Sale (POS) systems and inventory management software.
- Highly results-oriented with a strong focus on driving sales and ensuring customer satisfaction.
- Ability to work flexible hours, including evenings, weekends, and public holidays as required by retail operations.
- Strong problem-solving and decisive decision-making capabilities in a dynamic environment.
- Solid financial acumen, including experience with budgeting, P&L statements, and sales analysis.
Preferred Qualifications
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
- Experience managing a store within a specific product category relevant to the client (e.g., fashion, electronics, groceries, general merchandise).
- Familiarity with the Kisii market, local consumer trends, and demographic nuances.
- Certifications or further training in retail operations, leadership, or advanced customer service.
Perks & Benefits
- Competitive monthly salary commensurate with experience and performance.
- Performance-based incentives and bonus opportunities tied to store success.
- Comprehensive health insurance coverage for you and your dependents.
- Generous paid time off, including vacation and sick leave.
- Significant opportunities for professional development, training, and career advancement within our client's network.
- Employee discounts on store merchandise.
- A supportive, dynamic, and collaborative work environment where your contributions are valued.
How to Apply
If you are a driven and experienced retail leader ready to take on a challenging yet rewarding Store Manager role in Kisii, we encourage you to apply! Please click on the application link below to submit your comprehensive resume and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for this pivotal position.
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