About Company
Career.zycto is rapidly growing, specializing in providing essential operational support across various sectors. For a dispatch center support worker, our environment offers a dynamic setting where your organizational skills and calm demeanor are truly valued. We pride ourselves on fostering a collaborative atmosphere where every team member contributes directly to seamless service delivery and client satisfaction. Join a company that invests in its people, offering pathways for professional growth and ensuring you have the tools to excel. If you thrive in a fast-paced, critical communication hub, Career.zycto is where your talent will make a tangible difference.
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Job Description
This role is crucial for maintaining the smooth operation of our dispatch center, ensuring timely and accurate communication. As a Dispatch Center Support Worker at Career.zycto, you will be the backbone of our operational efficiency, working diligently to support our dispatchers and field teams. Your primary objective will be to provide comprehensive administrative and communication assistance, managing incoming inquiries, data entry, and system updates with precision. We are looking for an individual who is highly organized, detail-oriented, and possesses exceptional communication skills, capable of thriving in a fast-paced environment where every second counts. You will play a vital role in coordinating resources, managing schedules, and documenting critical information to ensure our services are delivered without interruption. This position offers an exciting opportunity to contribute to a team dedicated to excellence and continuous improvement, where your efforts directly impact operational success and client satisfaction. Join us and become an integral part of a team that values accuracy, responsiveness, and collaborative problem-solving, making a real impact on our daily operations.
Key Responsibilities
- Manage incoming non-emergency calls, emails, and internal communications, directing them to the appropriate personnel.
- Perform accurate and timely data entry into dispatch and scheduling systems, maintaining data integrity.
- Assist dispatchers with routing, scheduling, and resource allocation tasks to optimize operational flow.
- Monitor communication channels and escalate critical issues to dispatchers or supervisors as needed.
- Maintain comprehensive logs and records of dispatch activities, incidents, and resolutions for reporting purposes.
- Generate reports on operational metrics and assist with various administrative tasks as assigned.
- Provide exceptional customer service and support to internal and external stakeholders.
- Ensure compliance with all operational procedures, safety guidelines, and company policies.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize effectively in a dynamic, high-pressure environment.
- High level of accuracy and meticulous attention to detail.
- Proven problem-solving aptitude and a proactive approach to challenges.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a dispatch, call center, or customer service role.
- Familiarity with dispatch software or Customer Relationship Management (CRM) systems.
- Knowledge of local geography and road networks within New Brunswick.
- Experience in data entry and comprehensive administrative support.
- A diploma or certificate in office administration, business, or a related field.
Perks & Benefits
- Competitive salary and a comprehensive benefits package.
- Opportunities for professional development and career advancement within a growing company.
- A supportive, collaborative, and team-oriented work environment.
- Modern, well-equipped dispatch center facilities.
- Generous paid time off and holiday benefits.
- Employee assistance program (EAP) for personal and professional support.
How to Apply
Interested candidates are encouraged to apply by submitting their resume and a compelling cover letter detailing their relevant experience and why they are a good fit for this crucial role. Please click on the application link below to apply for the job.
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