About Company
Career.zycto is actively shaping the future of hospitality by connecting exceptional talent with premier establishments. We champion individuals who possess a genuine passion for service and an unwavering commitment to guest satisfaction. For a dedicated hotel guest service assistant, our network offers unparalleled opportunities to grow your career within vibrant, supportive environments. Join us and discover a workplace where your dedication is not just recognized, but celebrated, fostering professional development and a sense of belonging in a dynamic industry.
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Job Description
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Career.zycto is seeking a dedicated Hotel Guest Service Assistant to join a prestigious hotel partner located in the vibrant Ikoyi Phase 1 area, renowned for its elegance and dynamic atmosphere. This is a unique opportunity for an individual committed to a career in hospitality, offering the significant benefit of accommodation provided, ensuring a comfortable and convenient living arrangement close to your workplace.
As a Hotel Guest Service Assistant, you will be the welcoming face and primary point of contact for guests, playing a crucial role in shaping their overall experience from arrival to departure. Your day will be diverse, encompassing everything from seamless check-ins and check-outs to expertly handling inquiries, providing local recommendations, and resolving any guest concerns with professionalism and grace. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys making people feel welcome and valued.
This role is not just about transactions; it’s about creating memorable moments and building lasting relationships. You will be instrumental in upholding the high standards of service our hotel partners are known for, contributing to a positive and luxurious atmosphere. If you are eager to develop your skills in a supportive team environment, where your contributions are recognized and your career growth is encouraged, this position is ideal for you. With accommodation taken care of, you can focus entirely on perfecting your craft and advancing within the esteemed hospitality sector. Embrace this chance to live and work in one of Lagos’s most desirable districts while building a rewarding career.
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Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest departures, handle billing, and accurately manage payment transactions.
- Respond promptly and courteously to guest inquiries, requests, and complaints, striving for first-call resolution.
- Provide comprehensive information about hotel services, facilities, and local attractions/dining options.
- Assist guests with reservations, changes, and cancellations for rooms, dining, and other amenities.
- Maintain a tidy and organized front desk area, ensuring a professional appearance at all times.
- Handle incoming calls, direct them appropriately, and take messages when necessary.
- Collaborate effectively with other hotel departments (housekeeping, F&B, maintenance) to ensure guest satisfaction.
- Perform light administrative duties as required to support front office operations.
- Adhere strictly to all hotel policies, safety protocols, and operational procedures.
Required Skills
- Minimum of 1 year of experience in a customer service or hospitality role.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management software (e.g., Opera, Fidelio) or similar POS systems.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to work effectively in a team-oriented environment.
- Exceptional problem-solving abilities and a calm approach under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A degree or diploma in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., French, Yoruba) is a plus.
- Previous experience specifically in a 4- or 5-star hotel environment.
- Knowledge of local Ikoyi attractions and services.
Perks & Benefits
- Competitive salary package.
- Accommodation provided for the duration of employment.
- Opportunities for professional development and career advancement.
- Supportive and dynamic work environment.
- Employee discounts on hotel services (subject to policy).
- Comprehensive training programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a perfect fit for this role. We look forward to hearing from you!
