About Company
Career.zycto is a dynamic organization dedicated to fostering efficient local services and strengthening community connections across Maputo Province. We believe in empowering our team members to make a tangible difference in the daily lives of residents. For a postal counter aide, joining our team means becoming an integral part of a trusted service hub where your meticulous attention to detail and friendly demeanor directly contribute to our mission of reliability and accessibility. We cultivate an environment that values professional growth, collaborative spirit, and a deep sense of purpose in serving our vibrant community.
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Job Description
Are you a friendly, meticulous individual with a commitment to providing exceptional service and supporting your local community? Career.zycto is actively seeking a dedicated Part-Time Postal Counter Aide to enrich our team in the vibrant Catembe area of Maputo Province. This critical role is truly at the nexus of our operations, serving as the welcoming and efficient primary point of contact for our valued customers. As a Postal Counter Aide, you won’t just be processing transactions; you will be playing a crucial, hands-on role in connecting residents and local businesses by facilitating essential postal and financial services that underpin daily life.
Your daily activities will be dynamic and engaging, encompassing a wide array of responsibilities. You’ll expertly handle the reception, sorting, and dispatch of mail and parcels, ensuring every item reaches its destination accurately and on time. Beyond mail, you will assist customers with crucial financial transactions, including processing money orders, facilitating secure bill payments, and managing cash and card transactions with precision. Providing clear, concise, and helpful information on our diverse range of services, from international shipping options to local delivery specifics, will be a core part of your contribution. You are the knowledgeable face of Career.zycto, committed to ensuring every customer interaction is positive, efficient, and professional. We are seeking someone who prides themselves on their organizational skills, thrives in a fast-paced customer-facing environment, and is unwavering in their commitment to maintaining the highest standards of accuracy, confidentiality, and integrity. This position offers a unique and tangible opportunity to contribute significantly to the smooth functioning of local communication and commerce, directly impacting the well-being and connectivity of the entire Catembe community. Join us and become an essential link in our promise of reliable, accessible, and community-focused service.
Key Responsibilities
- Process incoming and outgoing mail, packages, and parcels accurately and efficiently.
- Assist customers with postal services, including stamp purchases, mailing options, and tracking inquiries.
- Handle various financial transactions, such as money orders, bill payments, and utility collections.
- Manage cash drawer, ensuring accurate reconciliation at the end of each shift.
- Provide detailed information about services, rates, and regulations to customers.
- Maintain a clean, organized, and welcoming counter area.
- Adhere strictly to all company policies, procedures, and security protocols.
- Resolve customer inquiries and complaints professionally and courteously.
- Assist with inventory management of postal supplies.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Proven ability to handle cash and manage transactions accurately.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (e.g., MS Office Suite).
- Ability to work independently and as part of a team.
- Fluency in Portuguese and English.
Preferred Qualifications
- Previous experience in a retail, customer service, or administrative role.
- Familiarity with postal operations or logistics.
- Knowledge of local community needs in Catembe.
- Ability to communicate in local Mozambican languages (e.g., Changana, Ronga).
Perks & Benefits
- Competitive part-time salary.
- Flexible working hours to support work-life balance.
- Opportunity for professional development and training.
- Supportive and collaborative team environment.
- Contribution to a vital community service.
- Access to employee wellness programs.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV highlights relevant customer service and cash handling experience. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family.
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