About Company
Career.zycto is a dynamic and customer-focused organization dedicated to delivering exceptional service experiences across the UAE. We believe that our front-line team members are the heartbeat of our operations, directly impacting our reputation and success. If you’re passionate about making a positive difference in people’s days and thrive in a supportive, collaborative environment, then you’ve found your home. We invest in our employees, offering clear growth paths and celebrating every achievement. Join a team where your empathy, communication skills, and proactive attitude are not just valued, but essential to our shared mission of excellence. We champion a culture of respect and continuous improvement.
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Job Description
Join Career.zycto as a Customer Assistant for our day shift operations in Umm Suqeim, Dubai, and become the friendly face and helpful voice our customers rely on. This pivotal role is perfect for individuals who possess a genuine passion for service excellence and are eager to create positive interactions every day. As a Customer Assistant, you will be at the forefront of our customer engagement, providing prompt, courteous, and efficient support across various touchpoints. You’ll handle inquiries, resolve issues, and guide customers with their needs, ensuring a seamless and satisfactory experience. We are looking for someone who is not just good at following procedures, but who brings a proactive, problem-solving mindset and a radiant personality to the team. If you thrive in a fast-paced environment and are committed to upholding the highest standards of customer care, we encourage you to apply and contribute to a team that truly values its people and its customers. Your contribution will directly impact customer loyalty and our brand reputation. This is more than just a job; it’s an opportunity to build meaningful relationships and foster a positive community around our services.
Key Responsibilities
- Greet customers warmly and assist them with their inquiries in a professional and efficient manner.
- Process transactions accurately and handle cash and electronic payments securely.
- Provide comprehensive information about products and services, guiding customers to appropriate solutions.
- Resolve customer complaints and issues with empathy and professionalism, escalating complex problems when necessary.
- Maintain a clean, organized, and inviting store environment.
- Actively listen to customer feedback and contribute to continuous service improvement initiatives.
- Collaborate effectively with team members to ensure smooth daily operations and a cohesive customer experience.
- Adhere to all company policies and procedures, ensuring compliance and operational excellence.
Required Skills
- Excellent verbal communication skills in English (Arabic is a strong advantage).
- Proven experience in a customer service or retail environment.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Ability to work effectively in a fast-paced and dynamic setting.
- Proficiency in basic computer applications and point-of-sale systems.
- A positive attitude and a passion for delivering exceptional service.
Preferred Qualifications
- High School Diploma or equivalent; a Bachelor's degree is a plus.
- Experience working with diverse customer bases in Dubai.
- Familiarity with CRM software.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance.
- Paid annual leave and public holidays.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Employee discounts on company products/services.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role.
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