About Company
Empowering engineers to thrive in a dynamic ecosystem is at the core of our mission. Career.zycto is a rapidly growing technology firm dedicated to delivering cutting-edge software solutions and unparalleled customer service across diverse industries. We pride ourselves on a collaborative culture where innovation meets impact. For a Technical Support Engineer, this means direct involvement in shaping client satisfaction, mastering complex systems, and continuous professional development. Join a team where your expertise is not just valued, but essential to our collective success and our clients’ operational excellence. We champion problem-solvers who are eager to make a tangible difference every day.
Advertisement
Job Description
Are you a proactive problem-solver with a passion for technology and a dedication to client success? Career.zycto is seeking an experienced and highly motivated Technical Support Engineer to join our thriving team in Munich. This is an immediate hire opportunity for an individual eager to make a significant impact from day one. In this pivotal role, you will be the frontline hero for our customers, diagnosing and resolving complex technical issues related to our innovative software products and services. You will bridge the gap between our clients and our development teams, translating technical jargon into clear solutions and valuable insights.
Our ideal candidate possesses an unwavering commitment to customer satisfaction, coupled with a deep technical aptitude. You’ll be responsible for providing expert-level support via multiple channels, including phone, email, and live chat, ensuring our clients experience minimal downtime and maximum efficiency. Beyond reactive problem-solving, you will also contribute to our knowledge base, develop troubleshooting guides, and proactively identify opportunities to improve product stability and user experience. This role demands excellent communication skills, a meticulous approach to detail, and the ability to thrive in a fast-paced, collaborative environment. If you’re looking for a role where your technical expertise directly translates into tangible client success and continuous learning, Career.zycto offers a challenging yet rewarding path for your career growth. We foster a culture of continuous improvement, innovation, and mutual support, ensuring you have the resources and camaraderie to excel.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Career.zycto's software products and services to global clients.
- Diagnose, analyze, and resolve complex technical issues, escalating to senior engineers or development teams when necessary.
- Document all support interactions, resolutions, and solutions accurately in our CRM and knowledge base.
- Collaborate cross-functionally with product, engineering, and sales teams to ensure a seamless customer experience.
- Develop and maintain comprehensive troubleshooting guides, FAQs, and internal documentation.
- Participate in on-call rotation schedules to provide after-hours support for critical incidents, as needed.
- Proactively identify trends in customer issues and provide feedback for product improvement and development.
Required Skills
- Minimum 3 years of experience in a technical support or similar customer-facing technical role.
- Strong understanding of operating systems (Windows, Linux) and networking fundamentals (TCP/IP, DNS, VPN).
- Proficiency in troubleshooting software applications, databases (SQL, NoSQL), and API integrations.
- Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts clearly.
- Proven ability to manage multiple priorities and work independently in a fast-paced environment.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Familiarity with scripting languages (Python, PowerShell, Bash) for automation and data analysis.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate.
- Proficiency in German language (B2 level or higher) is a significant plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance plan.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning (training, certifications).
- Modern office located in the heart of Munich with excellent public transport links.
- Team-building events, company outings, and social gatherings.
- Flexible working arrangements and work-life balance initiatives.
- Pension scheme contributions.
How to Apply
Eager to empower our customers with exceptional technical support? We encourage all qualified candidates to apply by clicking the link below. Please submit your updated resume along with a cover letter highlighting your relevant experience and why you are the ideal fit for Career.zycto. We look forward to reviewing your application and potentially welcoming you to our team!
Advertisement
