About Company
Career.zycto is actively seeking talent to enhance the hospitality sector. We connect passionate individuals with leading hotels across Lagos, ensuring a perfect match for both candidate and employer. Our mission extends beyond recruitment; we foster career development and provide opportunities in vibrant environments where service excellence is paramount. Joining a Career.zycto-placed role means becoming part of a network that values your dedication and offers continuous support. For hotel receptionists, this translates into finding a workplace that understands the demands of your role and celebrates your contribution to guest satisfaction. We are committed to your professional journey.
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Job Description
Are you a highly organized, customer-focused individual with a genuine passion for delivering exceptional guest experiences? Career.zycto is thrilled to be recruiting on behalf of a reputable hotel in Oshodi, Lagos, for a dedicated Hotel Receptionist. This is a fantastic opportunity for someone looking to grow their career in hospitality within a supportive environment, with the significant added benefit of on-site accommodation provided.
As the first point of contact for guests, you will play a pivotal role in shaping their overall impression of the hotel. Your warm demeanor, efficient service, and meticulous attention to detail will ensure every guest feels welcomed and valued, from the moment they step through our doors for check-in until their smooth departure at check-out. This role demands a proactive approach to guest services, encompassing a wide range of responsibilities including managing reservations, handling diverse inquiries with grace, and resolving minor issues with professionalism and composure. You will be an integral part of a dynamic team dedicated to maintaining the highest standards of service excellence and operational efficiency.
The successful candidate will possess outstanding communication skills, a strong work ethic, and the ability to thrive in a fast-paced, sometimes demanding, environment. We are not just looking for someone to fill a position; we are seeking an individual who is eager to build a lasting career where their contributions are recognized, rewarded, and truly make a difference to our guests’ experiences. Join us and become the friendly, professional face that defines our guests’ stay, making every visit to our hotel memorable and enjoyable.
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Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage guest check-outs, accurately processing payments and providing necessary assistance with luggage or transportation.
- Handle all incoming calls, emails, and walk-in inquiries with professionalism, courtesy, and accurate information.
- Maintain an organized and tidy front desk area, including managing reservations, room assignments, and updating guest records meticulously.
- Provide comprehensive and accurate information about hotel facilities, services, local attractions, and transportation options.
- Address guest complaints, concerns, and special requests promptly and effectively, escalating issues to management when necessary.
- Collaborate seamlessly with other hotel departments such as housekeeping, maintenance, and F&B to ensure overall guest satisfaction.
- Process cash and credit card transactions accurately, ensuring strict adherence to all financial procedures and security protocols.
- Assist with various administrative tasks as required, supporting the overall efficiency of hotel operations.
- Adhere strictly to all hotel policies, procedures, safety guidelines, and local regulations.
Required Skills
- Minimum of 1 year of proven experience as a Hotel Receptionist or in a similar customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English, with a clear and professional telephone etiquette.
- Proficiency in using hotel management software (e.g., Opera, Fidelio, or similar PMS) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal skills with a friendly, approachable, and guest-centric demeanor.
- Exceptional organizational abilities and the capacity to multitask effectively in a busy environment.
- Ability to work flexible hours, including evenings, nights, weekends, and public holidays, as per operational needs.
- A minimum of a High School Diploma or its equivalent.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Demonstrated experience in conflict resolution and skillfully handling challenging customer situations.
- Knowledge of an additional local language (e.g., Yoruba, Igbo, Hausa) or an international language is a significant advantage.
- Familiarity with local Oshodi/Lagos area attractions, dining, and transportation services.
Perks & Benefits
- Highly competitive salary package, reflecting your experience and dedication.
- Complimentary and comfortable on-site accommodation, easing your daily commute.
- Ample opportunities for professional development, training, and clear career advancement within the hospitality sector.
- A supportive, respectful, and collaborative work environment where teamwork is valued.
- Meal allowances provided during shifts to ensure your comfort and well-being.
- Access to health and wellness programs designed to support employee well-being.
- Employee recognition programs celebrating outstanding performance and contributions.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience, their passion for hospitality, and why they are the perfect fit for this role. Please ensure your application highlights your unwavering commitment to guest satisfaction and your ability to work effectively within a dynamic team. Click on the application link below to apply directly and begin your journey with us.
