About Company
At Career.zycto, we believe in empowering talent and connecting individuals with opportunities that drive personal and professional growth. We specialize in innovative solutions within the human capital space, fostering environments where skills are honed, and potential is fully realized. For a Virtual Training Support professional, our dynamic and remote-first culture offers unparalleled flexibility and the chance to directly impact learning experiences. You’ll join a forward-thinking team committed to leveraging technology to create accessible and effective training programs. We value proactive communication and a passion for supporting others in their educational journey.
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Job Description
Are you passionate about facilitating learning and ensuring a seamless virtual experience for trainees? Career.zycto is seeking a dedicated and detail-oriented Virtual Training Support Specialist to join our innovative remote team. In this pivotal part-time role, you will be the backbone of our online training programs, providing essential technical and logistical support to participants and instructors alike. This is a unique opportunity to contribute to impactful educational initiatives from anywhere, playing a crucial role in the success of our learners across various time zones and backgrounds.
As a Virtual Training Support Specialist, you will be instrumental in creating an engaging and accessible learning environment. Your day will typically involve preparing virtual classrooms using platforms like Zoom or Microsoft Teams, ensuring all links, presentations, and interactive tools are tested and ready before sessions begin. You’ll actively monitor live training sessions, swiftly troubleshooting any technical issues that arise for both instructors and participants, from audio problems to screen-sharing difficulties. Beyond live support, you’ll manage and organize training materials, ensuring they are readily available on our learning management system (LMS) and updated as needed. You’ll also be the primary point of contact for trainee inquiries, offering clear, concise, and friendly assistance via chat, email, or dedicated support channels.
This role demands excellent problem-solving skills, a proactive approach to anticipating and mitigating potential challenges, and an unwavering commitment to user satisfaction. We leverage cutting-edge virtual collaboration tools, and you’ll become an expert in ensuring their smooth and reliable operation, contributing directly to a positive and productive learning experience. This position is perfect for someone who thrives in a dynamic remote setting, possesses strong organizational capabilities, and has a natural knack for technology. You will work closely with our training development team and instructors to anticipate needs, provide valuable feedback on platform usability, and implement best practices for virtual content delivery. If you are an empathetic communicator, a quick learner, and eager to support diverse learners in their professional development journey, we encourage you to apply. Join Career.zycto and help us deliver exceptional virtual training experiences that truly make a difference in people’s careers.
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Key Responsibilities
- Provide real-time technical support to instructors and participants during virtual training sessions.
- Manage and configure virtual classroom environments (e.g., Zoom, Microsoft Teams, Google Meet) and breakout rooms.
- Troubleshoot common technical issues related to audio, video, connectivity, and software access.
- Prepare, upload, and organize training materials on our Learning Management System (LMS).
- Monitor participant engagement and address general inquiries or direct them to appropriate resources.
- Assist with pre-session checks, including presenter readiness and technical setup.
- Collect feedback post-training for continuous improvement of virtual delivery.
- Maintain accurate records of technical issues and resolutions.
Required Skills
- Proficiency with virtual meeting platforms (e.g., Zoom, Microsoft Teams, Google Meet).
- Strong technical troubleshooting abilities.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively in a remote environment.
- Customer service-oriented mindset with empathy and patience.
- Basic understanding of Learning Management Systems (LMS) functionalities.
Preferred Qualifications
- Previous experience in a virtual support, helpdesk, or customer service role.
- Familiarity with various operating systems (Windows, macOS) and web browsers.
- Experience with graphic design tools or presentation software for material enhancement.
- Fluency in Portuguese (highly advantageous for local context and broader communication).
- Certification in IT support or related fields (e.g., CompTIA A+).
Perks & Benefits
- Flexible part-time schedule to accommodate work-life balance.
- Fully remote work environment, offering location independence.
- Opportunity to contribute to impactful educational programs and talent development.
- Professional development and training opportunities in virtual technologies.
- Collaborative and supportive team culture focused on innovation.
- Access to cutting-edge virtual collaboration tools and software.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your experience with virtual platforms and your dedication to learner support.
