About Company
Safaricom PLC is a leading integrated communications company in Kenya, dedicated to transforming lives through technology. We are the region’s largest telecommunications provider, serving over 42 million customers with a comprehensive suite of products and services, including voice, data, M-PESA mobile financial services, and enterprise solutions. Our commitment goes beyond connectivity; we are passionate about leveraging technology to drive innovation, financial inclusion, and sustainable development across Kenya. We are a vibrant, dynamic organization that thrives on innovation, customer-centricity, and a belief in empowering individuals and businesses. Joining Safaricom means becoming part of a diverse team dedicated to pushing boundaries and making a tangible impact on society. We foster a culture of growth, learning, and collaboration, where every employee is encouraged to contribute their unique talents to our shared vision of building a better future for all Kenyans.
Job Description
Are you a highly motivated, results-driven individual with a passion for sales and a knack for building strong customer relationships? Safaricom PLC is seeking energetic and ambitious Sales Agents to join our dynamic sales force on a commission-based structure. In this exciting role, you will be at the forefront of introducing Safaricom’s innovative products and services – from our renowned mobile voice and data packages to our transformative M-PESA financial solutions and cutting-edge home and enterprise connectivity – to a diverse range of potential customers across Nairobi and its environs. Your primary mission will be to identify new sales opportunities, proactively engage with prospective clients through various channels (e.g., direct sales, events, referrals), understand their unique communication and financial needs, and effectively position Safaricom’s comprehensive offerings as the ideal solution. This role demands a proactive approach, excellent interpersonal and communication skills, and an unwavering commitment to achieving and exceeding challenging yet rewarding sales targets. You will be instrumental in expanding our customer base, driving revenue growth, and reinforcing Safaricom’s position as Kenya’s most trusted and preferred telecommunications provider. This is more than just a sales job; it’s an opportunity to grow your career, develop invaluable skills in a competitive market, and directly contribute to connecting millions and empowering economic growth across the country. We provide comprehensive product training, ongoing sales coaching, and robust support to ensure your success, while your earning potential is directly tied to your performance and dedication. If you thrive in a competitive, fast-paced environment and are driven by the prospect of unlimited earning potential, we want to hear from you.
Key Responsibilities
- Proactively identify and pursue new sales opportunities to acquire new customers for Safaricom products and services.
- Engage with prospective clients through various channels, including direct visits, cold calling, and participation in sales events.
- Present and demonstrate Safaricom's range of products and services, including mobile voice, data, M-PESA, fibre-to-the-home, and enterprise solutions.
- Understand customer needs and recommend appropriate solutions that align with Safaricom's offerings.
- Achieve and consistently exceed assigned monthly and quarterly sales targets and key performance indicators (KPIs).
- Build and maintain strong, lasting customer relationships to ensure customer satisfaction and loyalty.
- Provide accurate information regarding product features, pricing, and promotions.
- Process sales orders and ensure proper documentation and activation of services.
- Stay informed about market trends, competitor activities, and new product developments.
- Prepare regular sales reports and forecasts for management review.
- Represent Safaricom PLC professionally and uphold the company's brand values.
Required Skills
- Proven track record in sales, with a focus on achieving targets.
- Excellent communication, negotiation, and interpersonal skills.
- Strong ability to build rapport and establish trust with potential customers.
- Self-motivated, results-oriented, and able to work independently.
- Strong understanding of the sales process and customer service principles.
- Ability to work effectively in a commission-based sales environment.
- Proficiency in basic computer applications and mobile technology.
Preferred Qualifications
- Diploma or Certificate in Sales & Marketing, Business Administration, or a related field.
- Previous experience in the telecommunications or mobile money sector.
- Familiarity with Safaricom products and services.
- Fluency in English and Swahili.
- A valid driving license and access to reliable transportation.
Perks & Benefits
- Competitive commission structure with unlimited earning potential.
- Comprehensive product knowledge training and ongoing sales coaching.
- Opportunities for career growth and advancement within a leading organization.
- Performance-based incentives and recognition programs.
- Access to a supportive and dynamic sales team environment.
- Opportunity to work with cutting-edge technology and impactful services.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your sales experience and achievements. We look forward to reviewing your application and potentially welcoming you to the Safaricom team!