About Company
Are you an Executive Housekeeper seeking a vibrant environment where your leadership directly impacts guest satisfaction and operational excellence? Career.zycto cultivates a culture of meticulous quality and service, empowering our teams to deliver unforgettable resort experiences. We pride ourselves on fostering professional growth, innovation, and a supportive atmosphere where every detail matters. Join a forward-thinking organization that values its people and their pivotal role in creating pristine, welcoming spaces for our discerning clientele. Your expertise in maintaining impeccable standards will be celebrated and instrumental in our continued success.
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Job Description
Career.zycto is seeking an exceptional and highly experienced Executive Housekeeper to lead our vibrant housekeeping team at a prestigious resort property in Manor, Sheffield. This pivotal leadership role demands a meticulous eye for detail, outstanding organizational skills, and a passion for delivering unparalleled guest experiences. As the Executive Housekeeper, you will be responsible for overseeing all aspects of housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and aesthetic presentation across all guest rooms, public areas, and back-of-house facilities. You will cultivate a culture of excellence, motivate a diverse team, and implement best practices to enhance efficiency and guest satisfaction. This role is more than just managing a department; it’s about being the guardian of our resort’s pristine reputation.
You will be instrumental in maintaining our luxury standards, managing inventory, adhering to budget guidelines, and ensuring compliance with all health and safety regulations. This includes developing and implementing comprehensive cleaning schedules, conducting regular inspections to ensure standards are met, and promptly addressing any guest feedback or concerns related to cleanliness. A key aspect of this role involves strategic planning, including forecasting staffing needs, managing procurement of supplies, and optimizing operational workflows. We are looking for a strategic leader who can inspire, train, and develop their team, fostering a positive work environment while consistently exceeding guest expectations. You will champion employee engagement, facilitate ongoing training programs on best practices, and performance manage your team to ensure peak efficiency and morale. Furthermore, you will collaborate closely with other department heads, including Front Office, Engineering, and Food & Beverage, to ensure seamless operations and a cohesive guest experience. If you thrive in a dynamic, high-end hospitality setting and possess the strategic vision to elevate our service delivery, we encourage you to apply. This is an unparalleled opportunity to contribute significantly to a respected brand known for its commitment to quality and guest comfort, setting benchmarks for excellence in the hospitality industry within Sheffield.
Key Responsibilities
- Manage and oversee all housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction.
- Recruit, train, supervise, and motivate housekeeping staff, fostering a positive and productive work environment.
- Develop and implement efficient cleaning procedures, schedules, and quality control systems for guest rooms and public areas.
- Conduct regular inspections of all areas to ensure adherence to established standards and rectify any deficiencies promptly.
- Manage departmental budgets, control expenses, and optimize resource allocation for maximum efficiency.
- Oversee inventory management of linens, cleaning supplies, and guest amenities, ensuring adequate stock levels.
- Ensure strict compliance with health, safety, and hygiene regulations, implementing best practices throughout the department.
- Handle guest requests and complaints efficiently and professionally, ensuring swift resolution and guest satisfaction.
- Collaborate with other departments (Front Office, Engineering, F&B) to ensure smooth operations and seamless guest service.
- Identify and implement continuous improvement initiatives to enhance service quality and operational effectiveness.
- Prepare detailed reports on departmental performance, including occupancy, cleanliness scores, and inventory.
Required Skills
- Proven leadership and team management skills in a luxury hospitality environment.
- Exceptional attention to detail and a commitment to maintaining impeccable standards.
- Strong organizational and time management abilities.
- Excellent communication and interpersonal skills, capable of interacting with guests and staff from diverse backgrounds.
- Proficiency in housekeeping management software and Microsoft Office Suite.
- In-depth knowledge of cleaning chemicals, equipment, and safety procedures.
- Ability to manage budgets and control operational costs effectively.
- A proactive problem-solver with a strong guest-focused approach.
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Certification in housekeeping management or a related discipline.
- Experience with Property Management Systems (PMS) relevant to resort operations.
- Prior experience in a 4 or 5-star hotel/resort environment.
- Knowledge of sustainable housekeeping practices and initiatives.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement.
- Employee discounts on resort services, dining, and accommodations.
- A supportive and collaborative work environment.
- Free on-site parking.
- Complimentary meals during shifts.
How to Apply
To embark on this exciting leadership journey, please click the application link below. We encourage you to submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for the Executive Housekeeper role at Career.zycto. We look forward to reviewing your application.
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