About Company
Safaricom PLC is a leading converged communication, M-PESA, and technology provider in Kenya. We are committed to transforming lives through innovative solutions, empowering individuals and businesses across the nation. With a vast network and a relentless focus on customer satisfaction, Safaricom continually pioneers advancements in mobile technology, financial services, and enterprise solutions. We foster a dynamic and inclusive work environment where talent is nurtured, and contributions are valued. Joining Safaricom means becoming part of a forward-thinking team dedicated to making a tangible impact on society and shaping the future of connectivity in East Africa. Our commitment extends beyond business to community development, making us not just a telecommunications giant, but a responsible corporate citizen deeply embedded in the fabric of Kenyan life.
Job Description
Are you an exceptionally organized, proactive, and discreet professional with a keen eye for detail? Safaricom PLC is seeking a highly competent and dedicated Personal Assistant to provide comprehensive executive support to a senior leader based in our vibrant Mathare office. This pivotal role is not just about managing schedules; it’s about becoming an indispensable partner, enabling the executive to focus on strategic priorities by expertly handling administrative complexities and facilitating seamless operations.
As an Executive Personal Assistant, you will be the gatekeeper, organizer, and communicator, acting as the primary point of contact for internal and external stakeholders. Your day will involve meticulous diary management, coordinating complex travel arrangements, preparing detailed meeting agendas, and taking accurate minutes. You will be responsible for drafting, proofreading, and editing high-level correspondence, presentations, and reports, ensuring all communications reflect the executive’s professional standards and brand voice.
This role demands an individual who thrives in a fast-paced environment, capable of anticipating needs, pre-empting issues, and consistently delivering under pressure. Confidentiality, discretion, and impeccable judgment are paramount, as you will be privy to sensitive information and strategic discussions. You will manage incoming calls and emails, filter requests, and prioritize actions, ensuring critical matters receive immediate attention. Beyond administrative tasks, you will also assist with special projects, conduct research, and contribute to various initiatives, demonstrating initiative and a willingness to take on new challenges.
We are looking for someone who can seamlessly integrate into our dynamic culture, embodying Safaricom’s values of innovation, integrity, and customer obsession. Your ability to build strong working relationships across all levels of the organization, coupled with your exceptional problem-solving skills, will be key to your success. This is a unique opportunity to contribute directly to the efficiency and effectiveness of a senior leadership function within one of Kenya’s most influential companies, providing invaluable support that directly impacts our strategic objectives and operational excellence. If you are ready to elevate your career and make a significant impact, we encourage you to apply.
Key Responsibilities
- Provide comprehensive administrative and executive support to a senior leader, managing a complex calendar and scheduling appointments.
- Coordinate and arrange complex domestic and international travel itineraries, accommodations, and logistics.
- Prepare, edit, and proofread correspondence, reports, presentations, and other documents with accuracy and attention to detail.
- Act as a primary point of contact, screening and prioritizing incoming calls, emails, and visitors.
- Organize and prepare for meetings, including drafting agendas, circulating pre-reading materials, taking minutes, and following up on action items.
- Maintain strict confidentiality and exercise discretion with sensitive information and strategic discussions.
- Assist with special projects, research, and presentations as required by the executive.
- Manage and reconcile expense reports, invoices, and other financial documentation.
- Develop and maintain efficient filing systems, both electronic and physical.
- Anticipate executive needs and proactively address potential issues.
Required Skills
- Proven experience as a Personal Assistant, Executive Assistant, or similar role supporting senior management.
- Exceptional organizational and time management skills with the ability to prioritize effectively.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Outstanding written and verbal communication skills, with excellent grammar and spelling.
- High level of discretion, confidentiality, and professional integrity.
- Ability to work independently, take initiative, and solve problems proactively.
- Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
- Meticulous attention to detail and accuracy.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Communication, or a related field.
- Experience working in the telecommunications or technology industry.
- Familiarity with project management principles and tools.
- Ability to handle multiple tasks simultaneously while maintaining composure under pressure.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Paid time off and holiday benefits.
- Employee discounts on Safaricom products and services.
- A vibrant, inclusive, and collaborative work environment.
- Contribution to a leading company shaping Kenya's digital future.
How to Apply
Interested candidates are encouraged to submit their application through our official careers portal. Please ensure your resume and cover letter highlight your relevant experience and how you meet the requirements for this executive support role. Click on the link below to apply.