About Company
Hwange Colliery Company Limited (HCCL) is a historic and leading integrated mining and energy company based in Hwange, Zimbabwe. With a rich history spanning over a century, HCCL is a significant contributor to the nation’s energy sector, primarily involved in the exploration, mining, and processing of coal for both domestic and industrial use, including power generation. Committed to sustainable practices and community development, HCCL continually seeks to innovate and optimize its operations, embracing digital transformation to enhance efficiency and stakeholder engagement. While our core business is mining, we understand the critical role of robust digital platforms in today’s interconnected world, serving as a vital channel for communication, information dissemination, investor relations, and general stakeholder interaction. We are building a dynamic and forward-thinking team to ensure our digital presence is as effective, impactful, and modern as our physical operations, reflecting our values and vision.
Job Description
This is a remote position, offering the flexibility to work from anywhere within Zimbabwe, reporting to our Hwange-based management team. Hwange Colliery Company Limited is seeking a meticulous and proactive Remote Website Feedback Collection Coordinator to join our growing digital engagement team. In an increasingly interconnected and digital landscape, our corporate website serves as a primary and critical interface for our diverse stakeholders, including investors, potential customers, current employees, job seekers, regulatory bodies, and the general public. We are profoundly committed to continually enhancing our online presence to provide a user-friendly, highly informative, transparent, and accessible digital experience for everyone who engages with us.
As the Remote Website Feedback Collection Coordinator, you will be a pivotal force in ensuring our digital platforms consistently meet and exceed the evolving needs and expectations of our users. Your primary responsibility will be to meticulously design, implement, and manage a robust, scalable system for systematically collecting, comprehensively analyzing, and effectively reporting on user feedback originating from our corporate website and other pertinent digital properties. This challenging and rewarding role demands a keen eye for detail, exceptional analytical capabilities, a deep understanding of user behaviour, and outstanding communication skills, enabling you to adeptly translate raw user insights into clear, actionable recommendations for tangible website improvements and strategic digital initiatives.
You will operate as a key liaison, working collaboratively and cross-functionally with our dedicated IT department, dynamic marketing specialists, and experienced communications teams. Your efforts will directly contribute to identifying crucial areas for enhancement, continuously tracking user satisfaction levels, and strategically contributing to the long-term development and optimization of our entire online presence. This is an exciting and impactful opportunity for an individual who is genuinely passionate about user experience, driven by data-driven decision-making, and eager to contribute significantly to the digital evolution of a key industrial player within Zimbabwe, all while enjoying the autonomy and convenience of a remote working environment. You will be empowered to shape how we actively listen to our online audience, interpret their feedback, and leverage those insights to drive meaningful, user-centric change across our digital ecosystem.
Key Responsibilities
- Design, implement, and manage systematic methods for collecting user feedback on the company's corporate website and other digital properties (e.g., surveys, polls, feedback widgets, user interviews, usability testing).
- Monitor and manage various feedback channels, ensuring timely collection, categorization, and organization of qualitative and quantitative data.
- Conduct thorough analysis of collected feedback to identify recurring themes, user pain points, common usability issues, and areas for improvement in user experience, content, and website functionality.
- Generate comprehensive regular reports and insightful presentations summarizing key findings, actionable insights, and prioritized recommendations for internal stakeholders, including IT, marketing, and senior management.
- Collaborate actively with the IT, marketing, and communications teams to prioritize feedback-driven initiatives and seamlessly integrate user-centric improvements into website development and content update cycles.
- Track the successful implementation of feedback-driven changes and rigorously evaluate their impact on key performance indicators (KPIs) such such as user satisfaction, engagement metrics, and overall website performance.
- Stay abreast of industry best practices, emerging trends, and new tools in website user experience (UX), feedback collection methodologies, and digital analytics to continually enhance our processes.
- Assist in the creation and refinement of user personas and user journey maps based on empirical evidence gathered from collected feedback.
- Act as a staunch advocate for the user throughout the entire website development, maintenance, and enhancement processes, ensuring a user-first approach.
- Provide training and guidance to internal teams on effective feedback collection techniques and the importance of user insights.
Required Skills
- Proven experience (2+ years) in website user feedback collection, analysis, and reporting.
- Strong understanding of user experience (UX) principles, methodologies, and best practices.
- Proficiency with various feedback collection tools (e.g., Google Forms, SurveyMonkey, Hotjar, UserTesting, Qualaroo).
- Excellent analytical skills with the ability to interpret complex data sets and translate them into clear, actionable insights.
- Exceptional written and verbal communication skills, including the ability to write concise reports and deliver engaging presentations.
- Advanced proficiency in Microsoft Office Suite (Excel for data analysis, PowerPoint for presentations, Word for documentation).
- Self-motivated, highly organized, and capable of working independently and effectively in a remote work environment.
- Strong attention to detail and a commitment to accuracy.
- Ability to manage multiple tasks and projects simultaneously while meeting deadlines.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Information Technology, Human-Computer Interaction (HCI), Business Administration, or a related field.
- Experience with web analytics platforms (e.g., Google Analytics, Adobe Analytics).
- Familiarity with A/B testing principles and conversion rate optimization (CRO) strategies.
- Working knowledge of content management systems (CMS) such as WordPress, Drupal, or similar.
- Project management experience, particularly in agile development environments.
- Understanding of digital accessibility standards (WCAG) and their application.
- Previous experience working for a large corporate entity or in the mining/heavy industry sector.
Perks & Benefits
- Competitive salary commensurate with experience and expertise.
- Flexible remote work environment, promoting work-life balance.
- Opportunity to make a significant impact on the digital transformation of a prominent industry player in Zimbabwe.
- Access to continuous professional development opportunities and online learning resources.
- Engaging and supportive collaborative team culture.
- Generous annual leave and observance of public holidays.
- Potential for performance-based bonuses and career growth within the company.
- Contribution to a vital sector of the Zimbabwean economy.
How to Apply
Interested and qualified candidates are invited to submit their comprehensive Curriculum Vitae (CV) and a compelling cover letter outlining their relevant experience, their passion for user experience, and why they are an ideal fit for this remote role. Please highlight your specific experience with user feedback collection, analysis, and your ability to work effectively in a remote setting. Always encourage applicants to click on the link below to apply for the job.