About Company
C-Care (Mauritius) Ltd. stands as a beacon of excellence in the Mauritian healthcare landscape. As the largest private healthcare group in Mauritius, C-Care is dedicated to providing comprehensive and compassionate medical services, ranging from primary care to advanced tertiary treatments. Our network includes state-of-the-art hospitals, specialized clinics, and diagnostic centers, all committed to patient-centric care, medical innovation, and clinical distinction. We foster an environment where healthcare professionals can thrive, learn, and contribute significantly to the well-being of our community. Joining C-Care means becoming part of a diverse and dynamic team that values integrity, teamwork, and a relentless pursuit of quality. We believe in empowering our employees to make a tangible difference in the lives of our patients every single day, continually striving to enhance health and wellness across Mauritius.
Job Description
Are you a highly organized, compassionate, and detail-oriented administrative professional with a passion for healthcare? C-Care (Mauritius) Ltd. is seeking a dedicated Medical Secretary to join our dynamic hospital administration team in La Louise, Quatre Bornes. This vital role acts as the backbone of our medical office operations, ensuring seamless communication, efficient patient flow, and meticulous record-keeping. You will be instrumental in supporting our medical practitioners and administrative staff, contributing directly to the high standard of patient care C-Care is renowned for.
As a Medical Secretary, you will be the first point of contact for many of our patients, embodying our commitment to empathy and professionalism. Your responsibilities will span a wide array of administrative tasks, from managing complex appointment schedules and coordinating patient admissions and discharges to preparing medical documents and handling sensitive patient information with the utmost discretion. You will work closely with doctors, nurses, and other healthcare professionals, playing a crucial role in maintaining an organized and supportive environment. This position demands exceptional organizational skills, a proactive approach, and the ability to multitask effectively in a fast-paced medical setting. Your attention to detail will ensure accuracy in all administrative processes, from medical record management to billing support. Furthermore, your excellent communication skills will be essential in facilitating effective interactions between patients, medical staff, and various hospital departments.
If you are looking for a challenging yet rewarding career where your administrative expertise directly impacts patient care, we encourage you to apply. We offer a supportive work environment, opportunities for professional growth, and the chance to be part of a team dedicated to enhancing health and wellness across Mauritius. This role is perfect for someone who thrives in a service-oriented environment and is committed to upholding the highest standards of medical ethics and patient confidentiality. Join C-Care and help us continue our mission of delivering exceptional healthcare.
Key Responsibilities
- Manage and coordinate medical appointments, surgeries, and diagnostic tests for patients.
- Maintain accurate and confidential patient medical records, ensuring compliance with data protection regulations and internal policies.
- Handle incoming and outgoing communications, including phone calls, emails, and faxes, addressing inquiries professionally and efficiently.
- Prepare and process medical reports, correspondence, invoices, and other administrative documents with precision.
- Assist with patient registration, admission, discharge, and transfer procedures, ensuring a smooth patient journey.
- Liaise effectively between patients, medical staff, and other hospital departments to ensure seamless operational flow and information exchange.
- Manage office supplies, equipment, and maintain an organized, tidy, and professional work environment.
- Process billing and insurance claims, providing accurate and timely support to the finance department as needed.
- Provide comprehensive general administrative support to medical practitioners and the hospital administration team.
- Adhere strictly to all hospital policies, procedures, and ethical guidelines, particularly concerning patient confidentiality and data security.
Required Skills
- Proven experience (minimum 3 years) as a Medical Secretary or in a similar administrative role within a healthcare setting.
- Excellent knowledge of medical terminology, hospital administrative procedures, and healthcare regulations.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and experience with hospital management software or Electronic Health Record (EHR) systems.
- Outstanding organizational and time management skills with a demonstrated ability to prioritize tasks effectively in a busy environment.
- Exceptional written and verbal communication skills in English and French (Mauritian Creole is a significant advantage).
- High level of discretion, empathy, and ability to handle confidential patient information with utmost integrity and professionalism.
- Strong interpersonal skills and a patient-centric approach, capable of interacting positively with diverse individuals.
- Meticulous attention to detail and strong problem-solving abilities to ensure accuracy and resolve administrative challenges.
Preferred Qualifications
- Diploma or certification in Medical Office Administration, Health Information Management, or a related administrative field.
- Specific experience with C-Care's internal Electronic Health Record (EHR) systems or similar platforms used in Mauritius.
- Ability to communicate fluently in additional local languages.
- Familiarity with medical billing and coding practices, including insurance claim submission processes.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive medical and health insurance coverage for you and your dependents.
- Generous paid time off, including annual leave, sick leave, and public holidays.
- Opportunities for continuous professional development, training, and career advancement within the largest private healthcare group in Mauritius.
- Access to employee wellness programs and initiatives designed to support your physical and mental well-being.
- A supportive, collaborative, and inclusive work environment where your contributions are valued.
- Company pension scheme contributions to support your long-term financial planning.
- Exclusive employee discounts on various C-Care services and partner offerings.
How to Apply
Interested and qualified candidates are invited to submit their application by clicking on the link below. Please ensure your CV and cover letter clearly outline your relevant experience and qualifications for this crucial role within our hospital administration team. We appreciate all applications; however, only shortlisted candidates who meet the specified criteria will be contacted for an interview.