About Company
Embark on your hospitality journey with confidence! Career.zycto is dedicated to connecting ambitious individuals like you with premier opportunities in Toronto’s vibrant hotel sector. We partner with leading establishments, ensuring our candidates find roles where they can truly thrive and develop essential skills. Our focus is on fostering career growth, offering unparalleled support, and facilitating placements in dynamic environments that celebrate learning and exceptional guest service. Discover your potential through a role that champions flexibility and professional advancement, guided by a team that genuinely invests in your success. Join us to build a rewarding career in hospitality.
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Job Description
Are you eager to kickstart a rewarding career in the bustling world of hospitality? Career.zycto is actively seeking enthusiastic and customer-focused individuals to join our client’s team as a Hotel Front Desk Trainee in the vibrant Yonge–St. Clair area of Toronto. This is an incredible opportunity for someone passionate about providing exceptional guest experiences and looking for a foundational role with flexible scheduling options. As a Hotel Front Desk Trainee, you will gain hands-on experience in a dynamic hotel environment, learning the intricacies of front office operations, guest relations, and service excellence. We believe in nurturing talent, and this role is designed to provide comprehensive training, empowering you to become a proficient and valued member of our client’s hospitality team. You’ll work closely with experienced professionals, mastering reservation systems, check-in/check-out procedures, and effective communication techniques that ensure every guest feels welcomed and valued. If you possess a can-do attitude, a genuine desire to serve, and are ready to immerse yourself in a supportive learning atmosphere, this trainee position offers the perfect entry point into a thriving industry. Join us and shape your future in hospitality!
Key Responsibilities
- Shadow and learn all aspects of front desk operations, including guest check-in/check-out, reservations, and payment processing.
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Answer phones and direct calls, respond to guest inquiries, and provide information about hotel services and local attractions.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Resolve guest complaints and issues promptly and professionally, escalating when necessary.
- Maintain cleanliness and organization of the front desk and lobby area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Basic computer proficiency and ability to learn new software systems quickly.
- Exceptional customer service orientation and problem-solving abilities.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent; post-secondary education in hospitality is a plus.
- Previous experience in a customer-facing role (e.g., retail, food service) is an asset.
- Familiarity with hotel property management systems (PMS) is a bonus but not required.
- Ability to speak multiple languages is considered an advantage.
Perks & Benefits
- Comprehensive training program to develop hospitality skills.
- Opportunity for career advancement within a reputable hotel group.
- Flexible scheduling to support work-life balance.
- Employee discounts on hotel stays and services.
- Supportive team environment and mentorship opportunities.
- Access to professional development resources.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their passion for hospitality and customer service. Please highlight any relevant experience and your availability for flexible schedules.
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