About Company
Are you eager to launch your career in the fast-paced world of logistics? Career.zycto is a dynamic talent acquisition firm dedicated to linking ambitious individuals with groundbreaking opportunities in Nigeria’s booming food delivery sector. We partner with innovative companies, empowering them with top-tier talent who drive operational excellence and customer satisfaction. Join us to find a role where your contributions genuinely streamline processes and enhance service delivery. We believe in fostering environments where aides can learn, grow, and become integral to a successful operational backbone, ensuring you thrive in a supportive and progressive setting.
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Job Description
Are you a highly organized, proactive individual with a passion for efficiency and customer satisfaction? Career.zycto is seeking a dedicated Food Delivery Operations Aide to join our network, supporting a leading food delivery service in Ifite, Awka. This pivotal role offers flexible hours, allowing you to balance work with other commitments while making a significant impact on daily operations. As an Operations Aide, you will be the backbone of the delivery ecosystem, ensuring seamless coordination between riders, restaurants, and customers. Your day-to-day will be dynamic, ranging from real-time issue resolution to meticulous data management.
You will play a crucial part in maintaining the high standards of our partners’ delivery services. This involves monitoring live orders, identifying potential delays, and proactively communicating solutions to all stakeholders. Exceptional communication skills are key, as you’ll be frequently interacting with delivery personnel, restaurant staff, and customers to address inquiries and resolve operational hiccups swiftly and courteously. Beyond immediate problem-solving, you will also assist with administrative duties such as rider scheduling, performance tracking, and inventory management for operational supplies.
This position is perfect for someone who thrives in a fast-paced environment and is eager to contribute to the success of a vital service that connects businesses with their customers. We are looking for an individual who is not just seeking a job, but a chance to develop valuable skills in logistics, customer service, and operational management within a rapidly expanding industry. If you possess a keen eye for detail, a strong ability to multitask, and a commitment to operational excellence, we encourage you to apply. This is an incredible opportunity to jumpstart your career in operations with a company that values adaptability and dedication, offering a pathway for growth within the exciting world of food delivery.
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Key Responsibilities
- Monitor live food delivery orders and proactively identify and resolve potential issues or delays.
- Liaise effectively with delivery riders, restaurant partners, and customers to ensure smooth operations.
- Respond to and resolve customer inquiries and complaints regarding delivery status or service.
- Assist with administrative tasks, including data entry, record-keeping, and generating reports.
- Support rider onboarding processes and assist with basic scheduling and performance tracking.
- Contribute to maintaining high operational standards and enhancing customer satisfaction.
- Provide real-time support for delivery personnel facing on-road challenges.
- Maintain accurate records of operational incidents and resolutions.
Required Skills
- Excellent communication and interpersonal skills (written and verbal).
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- Proficiency in basic computer applications (e.g., Google Workspace, Microsoft Office).
- High level of organization and attention to detail.
- Ability to work flexible hours, including evenings and weekends as needed.
Preferred Qualifications
- Previous experience in a customer service, logistics, or administrative role.
- Familiarity with the Awka area and its road networks.
- Ability to adapt quickly to new technologies and operational platforms.
- A passion for the food delivery industry and commitment to operational excellence.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to gain valuable experience in the booming logistics and food delivery sector.
- Dynamic and supportive work environment.
- Potential for career growth and professional development.
- Direct impact on daily operational efficiency and customer satisfaction.
How to Apply
Click on the link below to apply for the job.
