About Company
Cobweb Solutions is a leading cloud solutions provider based in the UK, dedicated to helping businesses transform their operations through innovative cloud technologies. For over 25 years, we’ve been at the forefront of digital transformation, empowering organisations of all sizes to achieve their full potential with cutting-edge services like Microsoft 365, Azure, and comprehensive managed IT support. Our mission is to deliver exceptional value, drive efficiency, and foster growth for our clients by providing expert advice, seamless implementation, and proactive support. We pride ourselves on a culture of continuous learning, collaboration, and customer centricity, ensuring our team is always equipped to meet the evolving demands of the digital landscape. Join us and be part of a forward-thinking company that values innovation, expertise, and a commitment to excellence.
Job Description
Are you a highly motivated and technically proficient IT professional with a passion for solving complex challenges and enabling business success through technology? Cobweb Solutions is seeking a talented Remote IT Solutions Analyst to join our dynamic team. In this pivotal remote role, you will be the bridge between our clients’ business needs and the powerful cloud solutions we offer, primarily focusing on Microsoft 365 and Azure environments. You will be instrumental in analysing client requirements, diagnosing technical issues, and designing and implementing robust, scalable IT solutions that align with their strategic objectives. This is a fantastic opportunity for someone who thrives in an autonomous work environment, possesses exceptional problem-solving skills, and is dedicated to providing outstanding customer service from a remote setting. While based remotely, you will be an integral part of our collaborative team, regularly interacting with colleagues, project managers, and clients to ensure smooth operations and successful project delivery. Your ability to communicate complex technical information clearly to non-technical stakeholders will be key to your success. We are looking for someone who is not just a troubleshooter, but a proactive analyst who can anticipate needs, recommend improvements, and drive the adoption of best practices. If you’re ready to make a significant impact by leveraging your IT expertise in a remote-first culture, we encourage you to apply.
Key Responsibilities
- Conduct in-depth analysis of client IT infrastructure, identifying pain points and opportunities for improvement.
- Design, implement, and configure cloud-based solutions (primarily Microsoft 365 and Azure) to meet specific business requirements.
- Provide advanced technical support and troubleshooting for complex IT issues, acting as an escalation point for service desk teams.
- Develop and maintain comprehensive documentation for systems, processes, and solutions.
- Collaborate with sales, project management, and other technical teams to ensure seamless project delivery and client satisfaction.
- Stay abreast of emerging technologies and industry best practices, continuously enhancing personal and team knowledge.
- Participate in client meetings to gather requirements, present solutions, and provide expert technical advice.
- Contribute to the ongoing improvement of internal processes and service delivery methodologies.
Required Skills
- Proven experience with Microsoft 365 administration and support (Exchange Online, SharePoint Online, Teams, OneDrive).
- Solid understanding of Azure IaaS/PaaS services, networking, and security concepts.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues remotely.
- Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience with IT service management (ITSM) tools and processes.
- Demonstrated ability to provide exceptional customer service and build strong client relationships.
Preferred Qualifications
- Microsoft Certified: Azure Administrator Associate or equivalent certification.
- Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification.
- ITIL Foundation certification.
- Experience with PowerShell scripting for automation and administration.
- Familiarity with other cloud platforms or virtualisation technologies.
- Prior experience working for a Managed Service Provider (MSP) or IT consultancy.
Perks & Benefits
- Fully remote work model with flexible hours.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous holiday allowance.
- Opportunities for continuous professional development and certification support.
- Collaborative and supportive team environment.
- Company pension scheme.
- Access to the latest cloud technologies and tools.
How to Apply
If you are a driven IT Solutions Analyst looking to advance your career with a leading cloud provider, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are a perfect fit for Cobweb Solutions.