About Company
Imagine a workplace where your technical expertise directly fuels innovation and operational excellence. At Career.zycto, we’re not just a company; we’re a forward-thinking entity committed to leveraging technology to drive success. We foster a dynamic and supportive environment where every team member is empowered to grow and contribute meaningfully. For an IT Support Specialist, this means being at the heart of our operations, ensuring seamless technology experiences for our people, and playing a vital role in our continuous evolution.
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Job Description
Are you a proactive and solutions-oriented IT professional eager to make a significant impact? Career.zycto is seeking a dedicated Full-Time IT Support Specialist to join our vibrant team in Don Mills, Toronto. In this crucial role, you will be the first point of contact for all technical inquiries, providing essential hardware and software support, troubleshooting network issues, and ensuring the smooth operation of our technological infrastructure. You will empower our employees by resolving technical challenges efficiently, maintaining system integrity, and contributing to a productive work environment. This isn’t just about fixing problems; it’s about building relationships, understanding user needs, and proactively enhancing our digital workspace. We’re looking for someone who thrives on helping others, possesses a keen eye for detail, and is passionate about staying current with emerging technologies. If you’re ready to tackle diverse technical challenges, optimize system performance, and become an indispensable part of a growing organization, we invite you to apply. Your expertise will directly contribute to our team’s daily efficiency and overall success, making you a cornerstone of our operational excellence. Join us and help shape the future of our technological landscape, where your skills are valued and your growth is encouraged.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve user problems related to operating systems (Windows, macOS), applications, and peripheral devices.
- Perform routine system maintenance, updates, and backups to ensure optimal performance and security.
- Assist with the onboarding and offboarding of employees, including setting up workstations and configuring user accounts.
- Document IT procedures, troubleshooting steps, and user guides to build a comprehensive knowledge base.
- Manage and prioritize support tickets using a helpdesk system, ensuring timely resolution and clear communication.
- Collaborate with senior IT staff on more complex projects and infrastructure initiatives.
- Educate users on best practices for software usage, data security, and system efficiency.
Required Skills
- Minimum of 2 years of experience in an IT support role.
- Strong proficiency in Windows and macOS operating systems.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with hardware troubleshooting and repair for desktops, laptops, and printers.
- Familiarity with Microsoft Office 365 administration and common business applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, Zendesk).
- Basic knowledge of scripting languages (e.g., PowerShell) for automation.
- Previous experience supporting users in a corporate or professional services environment.
- Understanding of IT security best practices and data privacy principles.
Perks & Benefits
- Competitive salary and comprehensive benefits package (medical, dental, vision).
- Generous paid time off and holiday schedule.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative team environment.
- Modern office space equipped with cutting-edge technology.
- Company-sponsored social events and team-building activities.
- Contribution to an RRSP matching program.
How to Apply
Ready to power the future of technology at Career.zycto? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and skills.
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