About Company
Sunflower Guesthouse is a charming and welcoming establishment nestled in the heart of Ewarton, Saint Catherine Parish. We pride ourselves on offering a serene and authentic Jamaican experience to all our guests, whether they are visiting for leisure, business, or local events. Our mission is to provide a comfortable ‘home away from home’ with personalized service that reflects the warmth and hospitality of Jamaica. As a pillar of the local community, we are dedicated to creating memorable stays through genuine connections and attention to detail. We believe that true hospitality comes from the heart, and we foster an environment where both our guests and our team members feel valued and respected. Joining Sunflower Guesthouse means becoming part of a close-knit team committed to excellence and genuine guest care.
Job Description
Are you a natural people-person with a passion for service? Do you thrive in a dynamic environment where every day brings new opportunities to create positive experiences? Sunflower Guesthouse is seeking a dedicated and enthusiastic Hotel Receptionist – Guest Service professional to join our team in Ewarton, Saint Catherine Parish. This vital role is the first point of contact for all our guests, setting the tone for their entire stay. You will be instrumental in ensuring a smooth and pleasant experience from initial inquiry to check-out, handling a diverse range of responsibilities with grace, professionalism, and efficiency.
Your core duties will include managing reservations, processing check-ins and check-outs, handling payments, and maintaining accurate guest records. Beyond these administrative tasks, you will be a crucial point of information and assistance, providing local recommendations for dining, attractions, and transportation, thereby enhancing our guests’ exploration of Ewarton and the wider Saint Catherine Parish. We’re looking for someone who embodies genuine Jamaican hospitality, possesses exceptional communication and interpersonal skills, and has a keen eye for detail to anticipate and address guest needs proactively. You will be responsible for resolving any guest concerns or complaints promptly and courteously, ensuring their satisfaction and loyalty. If you are organized, proactive, customer-focused, and committed to delivering outstanding guest satisfaction, we invite you to become a part of our growing family. This position offers a unique opportunity to contribute to a beloved local establishment, develop your skills in a supportive environment, and grow your career in the vibrant Jamaican hospitality industry. We are seeking an individual who is eager to go the extra mile to make every guest feel welcome and valued, embodying the true spirit of Jamaican warmth and ensuring every visitor leaves with cherished memories.
Key Responsibilities
- Warmly welcome and register guests upon arrival, processing check-ins and check-outs efficiently.
- Manage reservations, answer phone calls, emails, and direct inquiries promptly and professionally.
- Handle guest payments, maintain accurate cash flow records, and manage billing processes.
- Provide comprehensive information about guesthouse services, local attractions, dining options, and transportation.
- Address guest concerns, complaints, and special requests with empathy and resolve issues to ensure guest satisfaction.
- Maintain a tidy and organized front desk area and lobby.
- Collaborate with housekeeping and other departments to ensure seamless guest service and operational efficiency.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Proficiency in basic computer applications (MS Office, reservation software).
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to work independently and as part of a team.
- Excellent organizational and multitasking abilities.
- Problem-solving skills and a calm approach under pressure.
Preferred Qualifications
- High School Diploma or equivalent; a diploma in Hospitality or Tourism is a plus.
- Prior experience with hotel management software (PMS).
- Fluency in additional languages beyond English (e.g., Spanish, French) is an asset.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Daily staff meals during working shifts.
- Opportunities for professional development and training in hospitality.
- A supportive and friendly work environment.
- Employee discounts on guesthouse services for friends and family.
- Contribution to a local, community-focused business.
How to Apply
If you are passionate about hospitality and eager to contribute to a welcoming guest experience, we encourage you to apply! Please click on the link below to submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!