About Company
Nestled in the heart of Quatre Bornes, Mauritius, Gold Crest Hotel stands as a beacon of comfort and hospitality, offering a warm and welcoming experience to both business and leisure travelers. With a rich history of serving guests with dedication and excellence, we pride ourselves on creating memorable stays through personalized service and attention to detail. Our modern amenities, comfortable accommodations, and strategic location make us a preferred choice for many seeking a vibrant stay in Mauritius. At Gold Crest, we believe that our team is our greatest asset, and we foster an environment where professionalism, growth, and passion for service are celebrated. Join a family that values your contribution and provides opportunities to shine in the dynamic world of hospitality.
Job Description
We are seeking a highly motivated and customer-focused Hotel Receptionist to join our dedicated front desk and reservations team at Gold Crest Hotel. This pivotal role is the first point of contact for our valued guests, setting the tone for their entire experience with us. As a Hotel Receptionist, you will be instrumental in managing all aspects of the guest journey, from initial inquiries and seamless check-ins to efficient check-outs and handling various guest requests throughout their stay. The ideal candidate will possess exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding service. If you thrive in a fast-paced environment, enjoy interacting with people from diverse backgrounds, and are eager to contribute to a renowned hotel’s reputation for excellence, we encourage you to apply. This role offers an exciting opportunity to grow within the hospitality sector and become a vital part of our Gold Crest family.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage all hotel reservations, including processing bookings, modifications, and cancellations via phone, email, and various online platforms.
- Accurately assign rooms, manage room inventory, and ensure guest preferences are noted and accommodated where possible.
- Provide comprehensive information about hotel services, amenities, local attractions, and transportation options.
- Handle guest inquiries, concerns, and complaints promptly and professionally, striving for swift and satisfactory resolutions.
- Process payments, manage cash and credit card transactions, and maintain accurate billing records.
- Perform efficient check-out procedures, assisting guests with final invoices and collecting feedback.
- Maintain a tidy and organised front desk and lobby area, ensuring a welcoming atmosphere at all times.
- Coordinate effectively with other departments such as housekeeping, food & beverage, and maintenance to fulfill guest requests.
- Assist with administrative tasks, including preparing reports, managing correspondence, and handling incoming calls.
- Ensure strict adherence to all hotel policies, safety protocols, and data privacy regulations.
Required Skills
- Minimum of 1 year of proven experience in a similar front desk or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English and French; Creole proficiency is a significant advantage.
- Strong interpersonal skills with a friendly, professional, and empathetic demeanor.
- Proficiency in hotel Property Management Systems (PMS) and general office software (MS Office Suite).
- Exceptional organisational skills and the ability to multitask effectively in a busy environment.
- Problem-solving aptitude with the ability to remain calm and resourceful under pressure.
- High level of attention to detail and accuracy in handling transactions and guest information.
- Ability to work flexible shifts, including evenings, weekends, and public holidays, as per operational needs.
Preferred Qualifications
- A diploma or certificate in Hotel Management, Tourism, or a related field.
- Experience with specific PMS software such as Opera, Fidelio, or similar.
- Proficiency in additional languages beyond English and French.
- Knowledge of local attractions and cultural nuances of Mauritius to enhance guest experience.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hotel.
- Comprehensive training and development programs.
- Subsidized meals during working hours.
- A vibrant, supportive, and multicultural work environment.
- Employee discounts on hotel services (subject to policy).
- Health and wellness benefits.
- Contribution to a dynamic and respected brand in Mauritian hospitality.
How to Apply
Eager to embark on a rewarding career with Gold Crest Hotel? We invite qualified candidates to submit their applications by clicking on the link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team!