About Company
Shearwater Victoria Falls is a premier tourism operator based in the heart of Victoria Falls, Zimbabwe. For decades, we have been at the forefront of crafting unforgettable experiences for visitors from around the globe. Our diverse portfolio encompasses thrilling adventure activities, serene river cruises on the iconic Zambezi, captivating wildlife encounters, and comprehensive travel logistics. We pride ourselves on our unwavering commitment to safety, environmental stewardship, and delivering exceptional customer service, ensuring every guest leaves with cherished memories. Join our passionate team dedicated to showcasing the unparalleled beauty and adventure of Victoria Falls, where every day is an opportunity to create magic.
Job Description
We are seeking a highly motivated and experienced Port Operations Supervisor to oversee the efficient and safe day-to-day operations of our river-based activities and associated logistics. In this pivotal role, you will be responsible for managing our diverse fleet of vessels, supervising a dedicated team of river guides and crew, ensuring strict adherence to safety regulations, and optimizing operational workflows. This is more than just a supervisory role; it’s an opportunity to be at the heart of our vibrant tourism operations, contributing directly to the magical experiences we offer. You will be instrumental in upholding our high standards of service, safety, and operational excellence, directly impacting guest satisfaction and the smooth running of our diverse river activities, from tranquil sunset cruises to exhilarating rafting excursions. The Port Operations Supervisor will be the linchpin connecting our ground operations with our guest experiences, ensuring seamless transitions, efficient resource allocation, and maintaining our reputation for world-class service. If you are a natural leader with a keen eye for detail, a passion for maritime safety, and a desire to contribute to a leading tourism brand in one of Africa’s most breathtaking destinations, we encourage you to apply.
Key Responsibilities
- Supervise, train, and mentor a team of river guides, boat captains, and operational staff, fostering a culture of safety and excellence.
- Oversee the daily scheduling and deployment of vessels and personnel, ensuring optimal resource utilization and adherence to operational plans.
- Implement and enforce all safety protocols, standard operating procedures, and regulatory requirements related to river operations and passenger safety.
- Coordinate with the maintenance team to ensure all vessels and equipment are in excellent working condition and meet safety standards.
- Manage inventory of operational supplies, ensuring adequate stock levels and efficient usage.
- Conduct regular inspections of vessels, equipment, and 'port' facilities to identify and address potential hazards or maintenance needs.
- Respond effectively to operational incidents, emergencies, or unforeseen challenges, demonstrating strong problem-solving skills.
- Maintain accurate records of operations, incidents, staff performance, and equipment status.
- Liaise with other departments, including reservations, sales, and guest services, to ensure a cohesive and high-quality guest experience.
- Ensure exceptional customer service is delivered by all operational staff, enhancing guest satisfaction.
Required Skills
- Proven experience in operational management, preferably within the tourism, maritime, or logistics sectors.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent understanding of safety protocols and risk management in a water-based operational environment.
- Exceptional organizational and problem-solving abilities.
- Effective written and verbal communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively under pressure and adapt to dynamic operational demands.
- Valid First Aid and CPR certification.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Logistics, or a related field.
- Previous experience working with riverine or marine vessels and associated equipment.
- Knowledge of local regulations and environmental guidelines pertaining to the Zambezi River.
- Coxswain or other relevant maritime certification.
- Experience in a UNESCO World Heritage site or high-volume tourism destination.
Perks & Benefits
- Competitive salary package and performance incentives.
- Opportunity to work in an iconic global tourism destination.
- Professional development and career growth opportunities.
- Staff discounts on Shearwater Victoria Falls activities and tours.
- Supportive and dynamic work environment.
- Contributions towards medical aid and pension schemes.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please click on the application link below to apply for the job.