About Company
Are you passionate about helping people? At Career.zycto, we believe exceptional support starts with exceptional people. We’re a dynamic organization dedicated to connecting talent with opportunities and fostering environments where every interaction makes a difference. For a Call Handler, this means joining a team where your empathy and problem-solving skills are truly valued. We champion clear communication and continuous learning, ensuring you have the tools to excel and grow within a supportive framework. Join us and be the voice that guides our clients to success, making a tangible impact in our community every day.
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Job Description
Are you a natural communicator with a passion for helping others? Career.zycto is seeking a dedicated and empathetic Call Handler to join our vibrant Support Centre team in Downtown Fontana. In this pivotal role, you will be the first point of contact for our valued clients, providing prompt, professional, and efficient support across a range of inquiries. This isn’t just about answering calls; it’s about making a genuine connection, understanding needs, and guiding individuals towards effective resolutions. We pride ourselves on delivering outstanding service, and as a Call Handler, you will embody this commitment with every interaction.
You will play a crucial role in maintaining high levels of customer satisfaction, contributing directly to our reputation for excellence. We are looking for an individual who thrives in a fast-paced environment, possesses exceptional active listening skills, and can articulate solutions clearly and concisely. If you’re a problem-solver who enjoys working collaboratively and is eager to make a tangible impact, we invite you to become a vital part of our growing team. Career.zycto offers a supportive work environment, comprehensive training, and opportunities for career advancement for those committed to making a difference in the world of customer support. Your ability to calmly navigate challenging situations, coupled with your desire to continuously learn and adapt, will be key to your success and our collective achievement. Join us in setting the standard for exceptional client service.
Key Responsibilities
- Answer incoming calls promptly and professionally, addressing client inquiries with empathy and efficiency.
- Provide accurate information and solutions to client questions, concerns, and issues, escalating complex cases when necessary.
- Document all client interactions and resolutions accurately and thoroughly within the CRM system.
- Maintain a high level of product and service knowledge to ensure comprehensive support.
- Collaborate with team members and other departments to resolve client issues and improve service processes.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Identify opportunities for process improvement and contribute to a positive team environment.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively in a fast-paced, call-center environment.
- Demonstrated empathy and patience when dealing with clients.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a call center or customer service role (1+ years preferred).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Bilingual proficiency (English and Spanish) is a plus.
- Associate’s degree or some college coursework completed.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Ongoing training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for career advancement within the company.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your customer service experience and communication skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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