About Company
Seeking a dynamic environment where your technical skills make a real impact? Career.zycto is a rapidly expanding technology solutions provider dedicated to empowering businesses across Mozambique. We believe in fostering growth, innovation, and a collaborative spirit that values every team member’s contribution. For an IT helpdesk technician, this means an unparalleled opportunity to engage with diverse technical challenges, refine your problem-solving abilities, and be the first line of support that keeps our clients thriving. We champion a culture of continuous learning and empower our technicians with the tools and autonomy to deliver exceptional service, making Career.zycto the perfect launchpad for your IT career.
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Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Career.zycto is seeking a dedicated and adaptable IT Helpdesk Technician to join our growing team in Inhambane City. This role offers the unique advantage of flexible hours, allowing you to manage your work-life balance while making a significant impact. As our IT Helpdesk Technician, you will be the first point of contact for our internal staff and clients, providing crucial technical support and ensuring smooth operation of various IT systems. From troubleshooting hardware and software issues to assisting with network connectivity and system configurations, your expertise will be vital in maintaining high levels of productivity and satisfaction. We are looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and is committed to delivering exceptional service with a proactive approach. Join us and contribute to a company that values your skills, invests in your professional growth, and offers a flexible work schedule tailored to modern demands. You’ll play a critical role in supporting our robust IT infrastructure, ensuring minimal downtime and optimal performance across all platforms. This position is ideal for an individual eager to grow within a supportive tech company, tackle new challenges daily, and be an essential part of our operational success.
Key Responsibilities
- Provide first-line technical support to internal users and external clients via phone, email, and in-person, addressing IT-related issues promptly and courteously.
- Troubleshoot and resolve hardware, software, network, and system problems, including desktops, laptops, mobile devices, printers, and standard business applications.
- Install, configure, and maintain operating systems, applications, and hardware components.
- Assist with user account management, password resets, and access permissions.
- Document all support activities, resolutions, and common issues in the ticketing system.
- Escalate complex technical issues to senior IT staff when necessary, following established protocols.
- Conduct regular system checks and preventive maintenance to ensure optimal performance.
- Educate users on IT best practices and security awareness.
- Contribute to the creation and maintenance of IT knowledge base articles.
- Participate in IT projects as required, including system upgrades and deployments.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and component replacement.
- Familiarity with helpdesk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English and Portuguese.
- Ability to work independently and as part of a team.
- Customer-service oriented mindset with a patient and empathetic approach.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified).
- Experience with remote desktop tools and support software.
- Knowledge of mobile device management (MDM) platforms.
- Familiarity with cloud-based services (e.g., Office 365, Google Workspace).
- Prior experience in a similar IT support role with flexible scheduling.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary package.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and industry certifications.
- A dynamic and supportive team environment.
- Exposure to a wide range of cutting-edge technologies.
- Health and wellness programs.
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please click on the application link below to apply.
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