About Company
Econet Telecom Lesotho, a proud subsidiary of Econet Global, stands as a beacon of innovation and connectivity in the Mountain Kingdom. Since its inception, Econet Telecom Lesotho has been committed to transforming lives and empowering communities through cutting-edge telecommunications solutions. We offer a comprehensive suite of services, including mobile voice, high-speed data, broadband internet, and pioneering digital financial services like EcoCash. Our extensive network covers urban and rural areas, ensuring that Basotho from all walks of life have access to reliable and affordable communication. At Econet, we believe in nurturing talent, fostering a culture of excellence, and driving sustainable growth. We are not just a telecom company; we are a partner in Lesotho’s digital journey, constantly striving to bridge the digital divide and create a more connected and prosperous future. Join our team and be part of an organization that values integrity, innovation, and customer satisfaction above all else.
Job Description
Econet Telecom Lesotho is seeking a highly motivated, energetic, and customer-focused Retail Sales Executive to join our dynamic team in Ha Tikoe, Maseru. This is an immediate hiring opportunity for an individual with a passion for sales, a flair for technology, and a commitment to delivering outstanding customer service. As a Retail Sales Executive, you will be at the forefront of our customer engagement, acting as a brand ambassador and a key driver of our sales initiatives. Your primary responsibilities will include understanding customer needs, effectively demonstrating Econet’s wide range of products and services—from the latest smartphones and data packages to innovative digital solutions—and ensuring a seamless and positive purchasing experience. You will play a crucial role in achieving daily, weekly, and monthly sales targets, contributing directly to the success of our retail outlet. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is eager to build lasting relationships with our valued customers. This role offers an exciting opportunity to grow your career within a leading telecommunications company that invests in its employees and celebrates success. If you are a results-oriented individual with a proactive approach to sales and a genuine interest in connecting people through technology, we encourage you to apply and become a vital part of the Econet family.
Key Responsibilities
- Proactively engage with customers entering the retail store to identify and understand their telecommunication needs.
- Present, promote, and sell Econet Telecom Lesotho's full range of products and services, including mobile devices, SIM cards, data bundles, and EcoCash services.
- Achieve and exceed individual and team sales targets and key performance indicators (KPIs).
- Provide expert product knowledge and conduct engaging demonstrations of features and benefits to customers.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Handle customer inquiries, resolve service issues, and provide exceptional after-sales support to ensure high levels of customer satisfaction.
- Maintain an organized, clean, and visually appealing store environment, ensuring products are properly displayed and stocked.
- Actively participate in ongoing training sessions to stay updated on new products, services, and industry trends.
- Build and maintain strong, positive relationships with customers to encourage repeat business and foster loyalty.
- Accurately record customer information and sales data as required by company procedures.
- Adhere strictly to all company policies, procedures, and ethical standards.
Required Skills
- Proven experience in retail sales, preferably within the telecommunications or electronics sector.
- Exceptional communication and interpersonal skills, with the ability to engage diverse customer segments.
- Strong customer service orientation with a proactive and problem-solving approach.
- Demonstrated ability to meet and exceed sales targets in a competitive environment.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to work effectively and efficiently in a fast-paced, target-driven retail setting.
- High level of integrity, professionalism, and a strong work ethic.
- Fluency in both English and Sesotho (written and verbal) is essential.
Preferred Qualifications
- A Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
- Prior hands-on experience working directly with telecommunication products and services.
- Familiarity with the Econet Telecom Lesotho product ecosystem and digital solutions.
- A proven track record of building and maintaining long-term customer relationships and loyalty.
- Ability to adapt quickly to changing product lines, sales strategies, and market demands.
Perks & Benefits
- Competitive basic salary coupled with an attractive commission structure based on performance.
- Comprehensive medical aid benefits for employees.
- Generous staff discounts on company products and services.
- Significant opportunities for career growth and professional development within a leading organization.
- Ongoing training and support to enhance your sales skills and product knowledge.
- A dynamic, collaborative, and supportive work environment.
- Performance-based incentives and employee recognition programs.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role. Applications will be reviewed on a rolling basis, so we encourage early submissions.