About Company
Propel your career forward with Career.zycto, a dynamic firm dedicated to connecting exceptional talent with pioneering opportunities. We’re renowned for fostering growth and innovation, offering a supportive environment where your expertise in e-commerce can truly flourish. An E-commerce Specialist will thrive here, leveraging cutting-edge tools to shape online strategies and drive tangible results for our diverse client portfolio. Join a team where your contributions are valued, and your professional development is a priority in the fast-paced digital landscape. We empower our specialists to make a tangible impact.
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Job Description
We are seeking a proactive and results-oriented E-commerce Specialist with a strong focus on both online store management and efficient order fulfilment to join our dynamic team. This role is crucial for optimizing our digital storefront, enhancing customer experience, and ensuring seamless operational efficiency from click to delivery. As an E-commerce Specialist, you will be instrumental in driving sales growth, managing product listings, implementing digital marketing campaigns, and overseeing the entire order fulfilment process, ensuring accuracy and timeliness. You will work closely with marketing, sales, and logistics teams to maintain a cohesive brand presence and operational excellence.
Your day-to-day will involve hands-on management of our e-commerce platforms, including updating product catalogues, optimizing content for SEO, and analysing sales data to identify trends and opportunities. You’ll be responsible for executing promotional campaigns, monitoring website performance, and ensuring all online assets are current and aligned with our brand guidelines. A significant part of this role also involves coordinating with our warehouse or fulfilment partners, managing inventory levels, processing orders, overseeing packing and shipping logistics, and handling returns efficiently. This position requires a blend of creative problem-solving, analytical thinking, and meticulous attention to detail to ensure our online customers receive an exceptional shopping experience and timely delivery. If you are passionate about e-commerce, possess a keen eye for operational efficiency, and are eager to contribute to a growing digital presence, we encourage you to apply.
Key Responsibilities
- Manage and maintain product listings across e-commerce platforms, ensuring accuracy and compelling product descriptions.
- Implement and optimize SEO strategies for product pages and website content to improve search rankings and organic traffic.
- Plan, execute, and monitor digital marketing campaigns (e.g., email marketing, social media ads, PPC) to drive sales and customer engagement.
- Analyze website traffic, sales data, and customer behaviour to identify trends, optimize conversion rates, and inform strategic decisions.
- Oversee the end-to-end order fulfilment process, from order processing and inventory management to packing, shipping, and returns.
- Coordinate with logistics partners to ensure timely and cost-effective delivery of products.
- Manage inventory levels and stock availability, conducting regular audits and forecasts to prevent stockouts or overstocking.
- Provide exceptional customer support for online inquiries, order issues, and post-purchase feedback.
- Stay up-to-date with e-commerce best practices, emerging technologies, and industry trends.
- Generate regular reports on e-commerce performance, including sales, traffic, conversion, and fulfilment metrics.
Required Skills
- Proven experience in e-commerce management and operations.
- Strong understanding of SEO, SEM, and digital marketing principles.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Experience with inventory management and order fulfilment processes.
- Excellent analytical skills and ability to interpret data to drive decisions.
- Strong communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
Preferred Qualifications
- Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
- Experience with specific shipping software and logistics providers.
- Familiarity with CRM systems and email marketing tools.
- Basic knowledge of HTML/CSS for website content adjustments.
- Project management experience in a fast-paced environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Opportunities for professional development and training.
- Health and wellness programs.
- Employee discount on company products.
- Collaborative and supportive work environment.
- Modern office space with excellent amenities.
- Company-sponsored social events.
How to Apply
Ready to shape the future of our online presence? We invite you to apply by clicking on the link below. Please ensure your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role are attached.
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