About Company
Career.zycto is an innovative leader in talent solutions, dedicated to connecting exceptional individuals with pioneering organizations. We pride ourselves on fostering a dynamic, supportive culture where every team member contributes directly to our mission of empowering professional growth. For a Client Support Coordinator, this means operating at the heart of our client relationships, ensuring seamless interactions and contributing to positive outcomes daily. Join a forward-thinking environment that values your empathy, problem-solving skills, and commitment to service excellence, where flexibility empowers your best work. Our collaborative spirit ensures your voice is heard, and your development is prioritized.
Advertisement
Job Description
Are you a highly organized, empathetic, and detail-oriented individual looking for a role that offers true flexibility while making a significant impact? Career.zycto is seeking a dedicated Client Support Coordinator to join our vibrant team in Jurong Point, Singapore. This is a fantastic opportunity to be the backbone of our client relationships, ensuring smooth operations and exceptional service delivery. We understand that life happens, which is why we’ve designed this role with flexible hours, allowing you to manage your professional commitments alongside personal needs without compromising on career progression.
As a Client Support Coordinator, you will be the primary point of contact for our valued clients, providing comprehensive assistance, resolving inquiries, and ensuring their experience with Career.zycto is consistently outstanding. Your day will involve a mix of direct client interaction, internal coordination, and administrative tasks, all geared towards fostering strong, lasting relationships. You’ll play a critical role in guiding clients through our services, offering solutions, and proactively identifying ways to enhance their satisfaction. This position requires someone who thrives on helping others, possesses excellent communication skills, and can adapt to varied situations with grace and professionalism. If you’re passionate about client success and eager to contribute to a company that champions work-life integration, we encourage you to apply. We’re looking for someone who can not only manage tasks efficiently but also bring a positive attitude and a proactive approach to problem-solving, contributing to our collaborative and supportive team culture.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, issues, and feedback via phone, email, and chat.
- Provide accurate, timely, and professional information, guiding clients through Career.zycto’s services and processes.
- Coordinate and schedule meetings, interviews, and follow-up activities between clients and internal teams.
- Maintain meticulous records of client interactions, inquiries, and resolutions within our CRM system.
- Collaborate cross-functionally with sales, operations, and talent acquisition teams to ensure seamless client service delivery.
- Identify and escalate complex issues to appropriate departments, ensuring timely resolution and client satisfaction.
- Assist in the onboarding process for new clients, ensuring a smooth and welcoming experience.
- Proactively identify opportunities for process improvement and enhanced client experience.
- Prepare periodic reports on client engagement, satisfaction metrics, and common support trends.
Required Skills
- Excellent written and verbal communication skills in English.
- Minimum of 2 years of proven experience in a client support, customer service, or administrative role.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong organizational skills and exceptional attention to detail.
- Demonstrated ability to problem-solve and manage multiple priorities in a fast-paced environment.
- High degree of empathy, patience, and a client-centric mindset.
- Ability to work independently with minimal supervision and as an integral part of a team.
Preferred Qualifications
- Diploma or Degree in Business Administration, Communications, or a related field.
- Prior experience within the recruitment, HR, or staffing industry.
- Familiarity with digital collaboration tools (e.g., Slack, Microsoft Teams).
- Bilingual proficiency (e.g., English and Mandarin, Malay, or Tamil) to support our diverse client base.
Perks & Benefits
- Competitive salary package with performance-based bonuses.
- Flexible working arrangements to support work-life balance.
- Comprehensive health, dental, and wellness benefits.
- Generous paid time off, including annual leave and public holidays.
- Opportunities for professional development and career growth.
- A supportive, collaborative, and inclusive work environment.
- Employee assistance program for personal and professional support.
How to Apply
Interested candidates are invited to apply directly through our dedicated application portal. Please ensure your resume and a compelling cover letter highlight your client support experience, your ability to thrive in a flexible work environment, and why you are a great fit for Career.zycto. Click on the link below to submit your application.
Advertisement
