About Company
Nestled on the pristine shores of Lamu Island, Peponi Hotel stands as a beacon of timeless elegance and unparalleled hospitality. For over 50 years, we have offered discerning travelers an exquisite escape, blending traditional Swahili charm with understated luxury. Our iconic boutique hotel is renowned for its idyllic setting, personalized service, and commitment to creating unforgettable experiences. At Peponi, every guest is family, and every moment is crafted with care, reflecting the tranquil beauty and rich cultural heritage of Lamu. We are more than just a hotel; we are a cherished home away from home, dedicated to preserving our unique environment and fostering a vibrant community spirit.
Job Description
Peponi Hotel, a legendary retreat on Lamu Island, is seeking a warm, dedicated, and highly organized individual to join our esteemed team as a Hotel Front Desk (Guest Service) professional. This pivotal role is the heart of our guest experience, serving as the first point of contact and the welcoming face of our establishment. You will be instrumental in creating an atmosphere of exceptional hospitality, ensuring every guest feels valued, comfortable, and well-cared for from arrival to departure. Your responsibilities will extend beyond mere check-ins and check-outs; you will be a concierge, a problem-solver, a local guide, and a brand ambassador, embodying the spirit of Peponi. This role demands a proactive approach, impeccable communication skills, and a genuine passion for service excellence in a fast-paced yet serene environment. You will manage reservations, handle guest inquiries and requests, coordinate with various hotel departments, and maintain a calm and professional demeanor even during busy periods. We are looking for someone who thrives on human connection, possesses an innate ability to anticipate needs, and is eager to contribute to the unique charm that makes Peponi Hotel a world-renowned destination. If you are detail-oriented, possess a radiant personality, and are committed to delivering five-star service within a culturally rich setting, we invite you to become a vital part of our heritage.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, managing check-ins and check-outs efficiently.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolutions.
- Manage reservations, cancellations, and modifications accurately using our property management system.
- Process payments, manage guest accounts, and handle cash and credit card transactions with precision.
- Provide comprehensive information about hotel services, facilities, local attractions, and transportation.
- Coordinate with housekeeping, F&B, and maintenance departments to fulfill guest needs and resolve issues.
- Maintain an organized and clean front desk area.
- Assist guests with luggage handling and transport arrangements where necessary.
- Maintain up-to-date knowledge of hotel occupancy, events, and local happenings.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Contribute to a positive and collaborative team environment.
Required Skills
- Minimum of 1 year experience in a front desk or guest service role, preferably within a boutique or luxury hotel.
- Excellent verbal and written communication skills in English; proficiency in Swahili is a significant advantage.
- Strong interpersonal skills with a genuine passion for guest satisfaction.
- Proficiency in hotel property management systems (e.g., Opera, Fidelio, or similar).
- Exceptional organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- A keen eye for detail and problem-solving capabilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management or a related field.
- Familiarity with Lamu's culture, history, and local attractions.
- Experience working in a remote or island-based hospitality setting.
Perks & Benefits
- Competitive salary and service charge.
- Opportunity to work in a world-renowned, iconic hotel.
- Be part of a supportive and dedicated team.
- Staff meals provided.
- Accommodation assistance for staff relocating to Lamu.
- Professional development and growth opportunities.
- Experience the unique culture and beauty of Lamu Island.
How to Apply
If you are passionate about delivering exceptional guest experiences and meet the qualifications for this role, we encourage you to apply. Please click on the application link below to submit your application. We look forward to reviewing your credentials and potentially welcoming you to the Peponi family.