About Company
Shoprite is a leading retail giant with a widespread presence across Africa, committed to providing communities with quality products at affordable prices. As part of Shoprite Holdings, we pride ourselves on our extensive network of stores, offering a diverse range of groceries, household items, and fresh produce. In Lesotho, Shoprite plays a vital role in supporting local economies, creating employment opportunities, and ensuring that our customers have access to essential goods. We are deeply embedded in the communities we serve, fostering strong relationships and striving for excellence in every aspect of our operations. Joining Shoprite means becoming part of a dynamic team dedicated to customer satisfaction, operational efficiency, and continuous growth. We believe in nurturing talent and offering our employees a path for career advancement within a supportive and inclusive environment.
Job Description
Are you a proactive leader with a passion for retail and a knack for inspiring teams? Shoprite in Khotsong, Teyateyaneng, is seeking an energetic and dedicated Retail Supervisor to join our bustling store. This is an exceptional opportunity for a driven individual to take on a pivotal role in ensuring the smooth and efficient operation of our retail environment. As a Retail Supervisor, you will be at the forefront of our daily operations, directly contributing to our store’s success by upholding high standards of customer service, managing inventory, and supervising a dedicated team of retail assistants. You will be responsible for creating a positive shopping experience for our valued customers and a productive work environment for our staff. This role demands a hands-on approach, excellent problem-solving skills, and the ability to motivate and train a diverse team. If you thrive in a fast-paced setting, possess strong leadership capabilities, and are committed to operational excellence, we encourage you to apply and become a key player in our mission to serve the Teyateyaneng community. Your contributions will be instrumental in maintaining our reputation as a trusted and beloved shopping destination.
Key Responsibilities
- Lead, motivate, and supervise a team of retail assistants to ensure optimal performance and adherence to company standards.
- Oversee daily store operations, including opening and closing procedures, cash management, and merchandise replenishment.
- Ensure exceptional customer service is provided at all times, handling customer inquiries, complaints, and feedback professionally.
- Monitor inventory levels, conduct stock counts, and assist with ordering and receiving goods to prevent stockouts and minimize waste.
- Train new staff members on store policies, product knowledge, customer service best practices, and operational procedures.
- Maintain a clean, organized, and visually appealing store environment, ensuring compliance with health and safety regulations.
- Assist in the implementation of promotional activities and merchandising strategies to drive sales.
- Prepare daily reports on sales, inventory, and staff performance.
- Resolve operational issues and escalate complex problems to store management when necessary.
- Ensure compliance with all company policies, procedures, and relevant legal requirements.
Required Skills
- Proven experience in a retail environment, with at least 1 year in a supervisory or leadership role.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent customer service and communication skills.
- Proficiency in basic computer applications and point-of-sale (POS) systems.
- Solid understanding of retail operations, including inventory management and merchandising.
- Ability to work flexible hours, including weekends and public holidays.
- Problem-solving abilities and a proactive approach to challenges.
- High school diploma or equivalent.
Preferred Qualifications
- Diploma or Certificate in Retail Management, Business Administration, or a related field.
- Experience with a large retail chain.
- First Aid and/or Fire Safety certification.
- Proficiency in Sesotho and English.
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development within a leading retail group.
- Staff discount on various products.
- Comprehensive training programs.
- Supportive and dynamic work environment.
- Medical aid benefits (upon qualification).
How to Apply
If you are ready to take on this exciting challenge and contribute to the success of Shoprite in Khotsong, Teyateyaneng, we invite you to apply! Please click on the application link below to submit your detailed resume and cover letter. Ensure your application clearly highlights your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team.