About Company
Are you passionate about creating unforgettable first impressions and ensuring guest satisfaction? At Career.zycto, we partner with leading hospitality establishments across Benin City, connecting dedicated professionals like you with roles where your talent can shine. We pride ourselves on fostering growth and providing opportunities within vibrant, guest-centric environments. Our aim is to build exceptional teams that deliver world-class service, making every guest interaction memorable. Join a network that values your commitment to excellence and helps you advance your career in the dynamic world of hospitality. Discover your next career chapter with us.
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Job Description
We are seeking a highly motivated and customer-focused Hotel Front Desk Assistant to join our talent pool for an exciting opportunity in a reputable hotel situated on Sapele Road, Benin City. This role is perfect for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional guest experiences from arrival to departure. As the first point of contact, you will play a crucial role in shaping our guests’ perceptions, ensuring their stay is comfortable, enjoyable, and memorable. You will manage a variety of tasks, including handling reservations, processing check-ins and check-outs, answering inquiries, and resolving guest issues with professionalism and efficiency. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong ability to multitask while maintaining composure under pressure. This position offers a fantastic opportunity to develop your career in the vibrant hospitality industry, working with a team committed to excellence and guest satisfaction. You will be instrumental in creating a welcoming atmosphere, attending to guest needs proactively, and representing the hotel’s brand with integrity and enthusiasm. Your contribution will directly impact guest loyalty and overall operational success. If you are passionate about service and looking for a dynamic role where you can make a real difference, we encourage you to apply.
Key Responsibilities
- Warmly welcome guests upon their arrival and manage the check-in and check-out processes efficiently.
- Handle all incoming calls, direct them appropriately, and take accurate messages.
- Manage room reservations, modifications, and cancellations, ensuring accuracy and guest satisfaction.
- Process payments, maintain accurate cash flow records, and handle billing inquiries.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Address guest complaints and concerns promptly and professionally, escalating issues when necessary.
- Maintain a clean, organized, and inviting front desk area.
- Collaborate with other hotel departments (housekeeping, F&B) to ensure seamless guest service.
- Perform administrative tasks such as filing, data entry, and preparing daily reports.
- Ensure adherence to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service abilities.
- Proficiency in using hotel management software (e.g., Opera, Fidelio, or similar).
- Ability to multitask and work effectively under pressure.
- Attention to detail and strong organizational skills.
- Problem-solving capabilities and a proactive approach.
- Professional appearance and demeanor.
Preferred Qualifications
- Previous experience (1+ year) in a front desk or customer service role, preferably within the hospitality industry.
- A diploma or degree in Hospitality Management or a related field.
- Knowledge of an additional language (e.g., French, Hausa, Yoruba, Igbo) is an advantage.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Employee discounts on hotel services.
- Health and wellness programs.
- Training on leading hotel management systems.
How to Apply
Eager to make a lasting impression? Click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to reviewing your application and potentially welcoming you to a dynamic team.
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