About Company
Kivu Serena Hotel, part of the prestigious Serena Hotels group, is a luxurious retreat nestled on the shores of Lake Kivu in Gisenyi, Rwanda. Renowned for its stunning natural beauty, vibrant cultural experiences, and impeccable hospitality, we offer guests an unparalleled experience of comfort and relaxation. Our commitment extends to fostering a holistic well-being environment, which includes state-of-the-art fitness facilities. We pride ourselves on our diverse and dedicated team, who are the heart of our operations, delivering exceptional service and creating memorable stays. Joining Kivu Serena Hotel means becoming part of a family that values growth, respect, and a passion for excellence in the hospitality and wellness sector. We are deeply embedded in the local community and strive to contribute positively to its development while offering world-class amenities and services to our esteemed guests.
Job Description
Are you passionate about fitness and customer service, looking for a flexible role where you can make a real difference? Kivu Serena Hotel is seeking a dynamic and enthusiastic Gym Assistant to join our wellness team. This part-time, flexible position is perfect for someone who thrives in a supportive environment, enjoys interacting with people, and is dedicated to maintaining a clean and safe fitness space. As a Gym Assistant, you will be crucial in ensuring our guests have an exceptional experience, from helping them navigate equipment to ensuring the gym facilities are pristine and well-organized. You’ll be the friendly face that greets guests, offering assistance and support, contributing to their overall health and wellness journey during their stay. This role offers the opportunity to work flexible hours that can accommodate your schedule, making it an ideal fit for students, part-time professionals, or anyone seeking a rewarding role with work-life balance. Your commitment to guest satisfaction and a positive atmosphere will directly enhance our hotel’s reputation as a premier wellness destination. We are looking for an individual who is proactive, reliable, and possesses a genuine desire to assist others in achieving their fitness goals.
Key Responsibilities
- Warmly greet all gym users and hotel guests, providing a welcoming and helpful presence.
- Monitor the gym floor to ensure a safe and orderly environment for all users.
- Assist guests with basic equipment usage, demonstrations, and safety precautions.
- Maintain the cleanliness and hygiene of all gym equipment, changing rooms, and common areas.
- Regularly inspect equipment for functionality and report any maintenance issues promptly.
- Replenish supplies such as towels, water, and sanitizing wipes as needed.
- Handle guest inquiries and provide accurate information about gym facilities, services, and hotel amenities.
- Support fitness instructors during classes or personal training sessions as required.
- Enforce gym rules and regulations to ensure a positive and respectful atmosphere.
- Open and close the gym according to operational procedures, ensuring security and readiness.
- Be proactive in offering assistance and anticipating guest needs to enhance their experience.
Required Skills
- Excellent interpersonal and customer service skills.
- Basic understanding of gym equipment and general fitness principles.
- Ability to maintain cleanliness and organization in a fitness environment.
- Strong communication skills, both verbal and written.
- Reliable, punctual, and able to work independently as well as part of a team.
- Proactive attitude with a strong sense of initiative.
- Ability to lift and move light to moderately heavy equipment if necessary.
- Flexibility to work varying shifts, including weekends and public holidays, as per a flexible schedule.
Preferred Qualifications
- Previous experience in a gym, hospitality, or customer service role.
- Knowledge of basic first aid and CPR certification.
- Relevant certifications in fitness or personal training (e.g., ACE, NASM, REPS).
- Fluency in Kinyarwanda and English; French is a plus.
- A passion for health, fitness, and promoting well-being.
Perks & Benefits
- Competitive hourly wage with flexible scheduling options.
- Opportunity to work in a luxurious and serene lakeside environment.
- Complimentary staff meals during shifts.
- Uniform provided.
- Access to professional development and training opportunities within Serena Hotels.
- Employee discounts on hotel services and amenities (subject to policy).
- A supportive and collaborative team culture.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV highlights relevant experience and skills that align with the requirements of this role. We look forward to reviewing your application!