About Company
Propel your career forward at Career.zycto, a dynamic digital solutions provider dedicated to crafting exceptional web experiences for a diverse global clientele. For a WordPress Support specialist, Career.zycto offers an unparalleled opportunity to leverage your expertise, solve complex challenges, and directly contribute to client success. Here, your work impacts user experience and business continuity, all while enjoying the autonomy of a flexible schedule. We foster innovation, provide robust tools, and value a balanced professional life. Join us and shape the future of web support within a truly collaborative team.
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Job Description
Career.zycto is seeking a highly skilled and proactive WordPress Support Specialist to join our growing team in Singapore. This unique opportunity offers a flexible schedule, allowing you to balance professional growth with personal commitments, making it ideal for those who excel in autonomous environments. As a key member of our support team, you will be the first point of contact for our clients, providing expert technical assistance and ensuring their WordPress websites run smoothly and efficiently. You’ll tackle a variety of challenges, from routine maintenance and updates to intricate theme and plugin conflicts, performance optimization, and security enhancements.
We are looking for someone with a deep understanding of the WordPress ecosystem – not just how to use it, but how it works under the hood. You’ll be instrumental in diagnosing issues, implementing effective solutions, and communicating complex technical information clearly to non-technical users. This role demands a sharp analytical mind, exceptional problem-solving abilities, and a customer-centric approach. Your contribution will directly impact client satisfaction and the reputation of Career.zycto as a reliable digital partner. If you thrive on solving puzzles, love helping people, and are passionate about all things WordPress, we encourage you to apply. This role offers the chance to work with a diverse portfolio of websites, continuously expand your technical knowledge, and be part of a supportive team that values work-life integration. We are committed to fostering an environment where your skills are recognized and your professional development is prioritized.
Key Responsibilities
- Provide expert-level technical support for WordPress websites, themes, and plugins via ticketing system, email, and occasional direct calls.
- Diagnose and resolve complex WordPress issues, including theme/plugin conflicts, database errors, PHP errors, and server-related problems.
- Perform routine website maintenance, updates, backups, and security checks.
- Optimize website performance, load times, and search engine visibility.
- Assist clients with WordPress core updates, migrations, and new feature implementations.
- Educate clients on WordPress best practices and self-service solutions.
- Create and maintain detailed documentation for common issues and resolutions.
- Collaborate with development and design teams on more complex projects or escalated issues.
- Stay current with the latest WordPress developments, security vulnerabilities, and industry trends.
Required Skills
- Minimum 2 years of professional experience in WordPress support or development.
- Proficiency with WordPress core, themes, and plugins.
- Strong understanding of HTML, CSS, JavaScript, and PHP fundamentals.
- Experience with MySQL database management and troubleshooting.
- Familiarity with web hosting environments (cPanel, WHM, Plesk) and DNS management.
- Excellent problem-solving and analytical skills.
- Outstanding written and verbal communication skills in English.
- Ability to work independently and manage time effectively in a flexible schedule environment.
- Customer-focused mindset with a strong commitment to service excellence.
Preferred Qualifications
- Experience with popular page builders (Elementor, Beaver Builder, WP Bakery).
- Knowledge of version control systems (Git).
- Familiarity with server-side caching mechanisms and CDN integration.
- Basic understanding of SEO principles and tools.
- Experience with e-commerce platforms like WooCommerce.
- Certification in ITIL or other relevant support methodologies.
- Ability to communicate in additional languages relevant to the Singapore market.
Perks & Benefits
- Flexible working hours and schedule to promote work-life balance.
- Opportunities for continuous learning and professional development.
- Access to premium WordPress tools and resources.
- Collaborative and supportive team environment.
- Competitive salary package.
- Direct impact on client success and business growth.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a cover letter detailing their experience with WordPress support and how a flexible schedule aligns with their professional goals. Please highlight your most significant WordPress troubleshooting success stories. Click on the application link below to apply for the job.
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