About Company
Join a team where every interaction makes a difference. At Career.zycto, we believe in empowering our employees to deliver exceptional service and foster genuine connections with our customers. We are a dynamic and growing organization dedicated to innovation and excellence in customer engagement. For a Customer Service Officer, this means a supportive environment, clear career paths, and the opportunity to hone your communication skills while contributing directly to our success. We value empathy, efficiency, and a proactive approach to problem-solving, making us an ideal place for dedicated professionals to thrive.
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Job Description
Are you a highly motivated individual with a passion for helping people and a knack for clear communication? Career.zycto is seeking a dedicated Customer Service Officer to join our bustling call center team in Stamford, Connecticut. This pivotal role offers the chance to be the voice of our organization, directly impacting customer satisfaction and loyalty. As the first point of contact for our valued clients, you will provide expert assistance, resolve inquiries, and guide them through our services with professionalism and warmth. Your ability to listen actively, communicate clearly, and empathize with diverse customer needs will be crucial in creating positive experiences. We’re looking for individuals who are not just problem-solvers but also relationship-builders, committed to going the extra mile to ensure every customer interaction is handled with care and efficiency. This full-time position demands a keen eye for detail, a calm demeanor under pressure, and a proactive approach to understanding and addressing customer concerns. You’ll be part of a collaborative team where continuous learning and development are encouraged, and your contributions are recognized. If you’re passionate about service excellence and eager to grow within a supportive environment, Career.zycto offers a challenging yet rewarding career path. We believe in fostering a positive work culture where every team member feels valued and empowered to contribute their best.
Key Responsibilities
- Handle a high volume of inbound customer calls, providing information, assistance, and solutions regarding services and products.
- Actively listen to customer concerns, identify root causes of issues, and provide accurate, effective, and timely resolutions.
- Document all customer interactions accurately and comprehensively in the CRM system, ensuring detailed records are maintained.
- Maintain a professional, empathetic, and positive attitude, fostering trust and rapport with customers during every call.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs) to ensure consistent service quality.
- Escalate complex or unresolved customer issues to appropriate internal departments for further investigation and resolution.
- Collaborate with team members and supervisors to continuously improve customer service processes and achieve team goals.
- Participate in ongoing training and development opportunities to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and comprehension abilities.
- Proven problem-solving and critical thinking skills.
- Proficiency in basic computer applications and data entry.
- Demonstrated empathy and patience when dealing with diverse customer needs.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Resilience and a positive attitude under pressure.
- High school diploma or equivalent.
Preferred Qualifications
- Minimum of 1 year of experience in a call center or customer service role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience in the financial services or telecommunications industry.
- Bilingual proficiency (Spanish/English a significant plus).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for professional development and career advancement.
- Supportive and collaborative team environment.
- Employee assistance program (EAP).
- Convenient access to public transportation in Stamford.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application!
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