About Company
Are you a proactive problem-solver with a knack for building strong client relationships? Career.zycto is transforming how businesses connect with top talent globally, leveraging cutting-edge technology to streamline recruitment processes. For a Technical Account Manager, this means empowering clients with innovative solutions and ensuring their success. We thrive on innovation and collaboration, offering a dynamic environment where your technical expertise and client-facing skills directly impact our growth and our clients’ ability to secure the best human capital. Join a team dedicated to making a tangible difference in the talent acquisition landscape from anywhere in the world.
Advertisement
Job Description
Join Career.zycto as a Technical Account Manager and play a pivotal role in shaping our clients’ success from anywhere in the world. As a remote-first company, we believe in empowering our team members with the flexibility to work where they perform best, while still fostering a strong sense of community and collaboration. In this critical role, you will be the trusted advisor and primary technical point of contact for our enterprise clients, guiding them through the successful adoption, implementation, and ongoing optimization of Career.zycto’s innovative talent acquisition platform.
Your mission will be to cultivate deep, lasting relationships, understanding each client’s unique business objectives and technical challenges. You will act as a bridge between client needs and our product development teams, translating feedback into actionable insights that drive product enhancements. This isn’t just about support; it’s about strategic partnership. You’ll proactively identify opportunities for clients to maximize their investment in our platform, ensuring they leverage its full potential to achieve their recruitment goals. From initial onboarding and technical configuration to ongoing performance reviews and complex troubleshooting, you will be instrumental in ensuring a seamless and highly valuable experience.
We are looking for someone who is not only technically astute but also possesses exceptional communication and interpersonal skills. You should be comfortable leading training sessions, presenting technical solutions to non-technical stakeholders, and independently managing multiple client accounts. Your ability to anticipate issues, propose innovative solutions, and drive client satisfaction will be key to your success. Career.zycto is committed to pushing the boundaries of HR technology, and as a Technical Account Manager, you will be at the forefront of this evolution, directly contributing to our growth and our clients’ strategic advantage in the global talent market. Embrace the freedom and responsibility of a remote role, where your impact is measured by the success of your clients and the strength of the partnerships you build.
Advertisement
Key Responsibilities
- Serve as the primary technical point of contact for a portfolio of enterprise clients, building strong, long-lasting relationships.
- Guide clients through successful onboarding, implementation, and ongoing utilization of Career.zycto's platform.
- Provide expert technical assistance, troubleshooting, and resolution for complex client issues, escalating to product and engineering teams as needed.
- Conduct regular client check-ins, business reviews, and training sessions to ensure product adoption and client satisfaction.
- Proactively identify opportunities for product enhancement and communicate client feedback to internal development teams.
- Monitor client health, usage, and performance metrics, providing strategic recommendations to maximize their ROI.
- Collaborate with sales, product, and engineering teams to ensure a cohesive client experience.
- Stay informed on industry trends and product updates to effectively advise clients on best practices.
Required Skills
- Minimum 4 years of experience in a Technical Account Manager, Solutions Engineer, or Customer Success Manager role in a SaaS environment.
- Strong technical aptitude with the ability to understand complex software solutions and API integrations.
- Excellent verbal and written communication skills, with proven ability to explain technical concepts to non-technical audiences.
- Demonstrated ability to manage multiple client accounts and priorities effectively.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Exceptional problem-solving, analytical, and critical thinking skills.
- Self-motivated with the ability to work independently in a remote setting.
Preferred Qualifications
- Experience in the HR technology, recruitment, or talent acquisition industry.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Experience with cloud-based platforms and data analytics.
- Proven track record of driving product adoption and client retention.
- Ability to travel occasionally for client meetings or company events (post-pandemic, if applicable).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work hours.
- Dedicated budget for professional development and continuous learning.
- Remote-first culture with opportunities for global team collaboration.
- Home office stipend and ergonomic equipment support.
- Opportunities for career growth and advancement in a rapidly expanding company.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto’s remote team. Please ensure your cover letter highlights your experience as a Technical Account Manager and your comfort working in a distributed environment.
