About Company
Unlocking potential and championing career growth across diverse industries, Career.zycto is a dynamic force in talent acquisition. We leverage innovative solutions to connect exceptional individuals with leading organizations, fostering environments where careers truly flourish. For a Partner Support Specialist, our culture promotes deep collaboration, continuous learning, and direct impact. You’ll thrive in an environment that values your expertise in building successful partner relationships, offering the tools and support to drive mutual triumph. Join us and be at the forefront of connecting talent with opportunity.
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Job Description
Are you a proactive problem-solver with a passion for building strong relationships? Career.zycto is seeking a dedicated and resourceful Partner Support Specialist to join our vibrant team in Tai Seng Industrial Area, Singapore. This role offers the unique advantage of flexible hours, allowing you to manage your work-life balance effectively while making a significant impact. As a Partner Support Specialist, you will be the cornerstone of our partner ecosystem, providing unparalleled support and ensuring their success with our innovative solutions.
In this pivotal role, you’ll engage directly with our valued partners, acting as their primary point of contact for inquiries, technical assistance, and general guidance. You will be instrumental in troubleshooting issues, providing comprehensive product training, and gathering vital feedback to inform our product development and service enhancements. We believe that our partners’ success is our success, and your expertise will directly contribute to fostering long-lasting, productive collaborations.
This isn’t just a support role; it’s an opportunity to become a trusted advisor, understanding our partners’ unique needs and helping them leverage Career.zycto’s offerings to their fullest potential. You’ll be navigating a dynamic landscape, where every interaction is an opportunity to strengthen our ties and demonstrate our commitment to excellence. If you thrive in an environment that values initiative, problem-solving, and a genuine desire to help others succeed, then Career.zycto is the place for you. We are looking for someone who is not only skilled in navigating complex issues but also passionate about contributing to a company that is redefining talent acquisition. Your ability to communicate clearly, empathize with partners, and adapt to varying situations will be key to your success and our collective growth. Join us and shape the future of partner engagement!
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Key Responsibilities
- Provide first-line technical and non-technical support to Career.zycto’s partners via email, chat, and phone.
- Diagnose, troubleshoot, and resolve partner issues efficiently, escalating complex problems to senior specialists or relevant internal teams when necessary.
- Conduct onboarding and training sessions for new partners, ensuring they are proficient in using our platforms and services.
- Maintain accurate records of all partner interactions and resolutions in our CRM system.
- Gather partner feedback and collaborate with product, sales, and engineering teams to identify opportunities for service improvement and feature development.
- Develop and update knowledge base articles and FAQs to empower partners with self-service resources.
- Monitor partner satisfaction and proactively identify potential issues or areas for improvement in their experience.
- Adhere strictly to service level agreements (SLAs) to ensure timely and effective resolution of partner concerns.
- Stay informed about product updates, new features, and industry best practices to provide up-to-date information to partners.
Required Skills
- Minimum of 3 years of experience in a customer service, partner support, or similar client-facing role.
- Exceptional written and verbal communication skills in English, with the ability to explain complex information clearly and concisely.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively, especially with flexible hours arrangements.
- Excellent interpersonal skills and a proven track record of building positive relationships.
- High level of empathy and a strong customer service orientation.
- Comfortable learning and adapting to new technologies and software quickly.
Preferred Qualifications
- Bachelor’s degree in Business, Communications, IT, or a related field.
- Experience in the recruitment, HR technology, or SaaS industry.
- Familiarity with project management methodologies or tools.
- Additional language proficiency (e.g., Mandarin, Malay) to support a diverse partner base in Singapore.
- Demonstrated ability to create training materials or knowledge base content.
Perks & Benefits
- Flexible work hours to support work-life balance.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Vibrant and supportive team culture.
- Modern office environment in the bustling Tai Seng Industrial Area.
- Regular team-building events and company outings.
- Generous paid time off and public holidays.
How to Apply
Interested candidates are encouraged to apply directly through our designated application portal. Please click on the link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal fit for this role at Career.zycto. Ensure your application clearly highlights your experience in partner support and your ability to thrive in a flexible work environment. We look forward to reviewing your application!
