About Company
At Career.zycto, we believe every interaction is an opportunity to make a lasting impression. We are a dynamic and forward-thinking organization dedicated to delivering exceptional service and fostering a welcoming environment for all our visitors, clients, and partners. For a Guest Arrival Assistant, Career.zycto offers a vibrant setting where your warmth, professionalism, and organizational skills will be central to our operational excellence. Join a team that values your contribution to creating a seamless and positive experience from the very first moment. We pride ourselves on nurturing talent and providing a platform for growth in a supportive and collaborative atmosphere, making us an ideal place to launch or advance your career in guest services.
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Job Description
Are you a highly organized, enthusiastic, and customer-focused individual passionate about creating an outstanding first impression? Career.zycto is seeking a dedicated Guest Arrival Assistant to join our vibrant team in Idi-Aba, Abeokuta. This pivotal role is much more than just a front-desk position; it’s about being the welcoming face and guiding hand for everyone who steps through our doors. It demands a blend of administrative prowess, interpersonal finesse, and an innate desire to serve.
As a Guest Arrival Assistant, you will be at the forefront of our operations, playing a critical role in shaping the initial perceptions of Career.zycto. You will ensure a smooth, efficient, and genuinely pleasant experience for all guests, visitors, and clients from the moment they arrive until their departure. This includes warmly greeting individuals, efficiently checking them in, directing them to the appropriate contacts or departments, and proactively addressing any immediate needs or questions they might have. Your ability to anticipate needs, provide clear and concise information, and resolve inquiries with grace and efficiency will directly define our guest experience. You will manage our reception area, maintaining its impeccable appearance, coordinating appointments and meeting room schedules, handling incoming phone calls and emails, and providing essential administrative support to various teams.
We are seeking an individual with exceptional interpersonal and communication skills, a proactive and organized approach, and an unwavering commitment to service excellence. This role demands a keen eye for detail, the ability to multitask effectively in a fast-paced environment, and a friendly, approachable demeanor that puts people at ease. You will be instrumental in upholding Career.zycto’s reputation for professionalism and hospitality, contributing significantly to our overall success and the satisfaction of those we serve. Furthermore, you will be responsible for maintaining visitor logs, issuing temporary access passes, and ensuring compliance with our security protocols, thereby safeguarding both our premises and our people. Your daily actions will reinforce our commitment to a positive and secure environment. If you thrive in a dynamic setting, enjoy making meaningful connections, and are eager to contribute to a positive workplace culture where your efforts are visible and impactful, we encourage you to apply. Join us and become a crucial part of a team where your contributions are recognized, and your professional growth is supported.
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Key Responsibilities
- Warmly greet and welcome all guests, clients, and visitors upon arrival.
- Manage the visitor registration process, including check-ins, check-outs, and issuing visitor badges.
- Answer and direct incoming phone calls to the appropriate personnel or departments.
- Respond to inquiries via email and in person, providing accurate and helpful information.
- Maintain the cleanliness and organization of the reception and waiting areas.
- Manage and schedule appointments and meeting room bookings.
- Assist with administrative tasks such as data entry, filing, and managing office supplies.
- Handle incoming and outgoing mail and packages.
- Ensure compliance with office security procedures and visitor policies.
- Provide refreshments to guests when appropriate.
- Anticipate guest needs and provide proactive assistance.
- Collaborate with other team members to ensure a seamless guest experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational and multitasking skills.
- Ability to remain calm and professional under pressure.
- A positive, enthusiastic, and approachable demeanor.
- High level of attention to detail and accuracy.
- Proactive problem-solving capabilities.
Preferred Qualifications
- Previous experience in a front desk, reception, or guest services role.
- Knowledge of office management systems and procedures.
- Familiarity with CRM software.
- Ability to speak additional local languages (e.g., Yoruba).
- Diploma or degree in Hospitality Management, Business Administration, or a related field.
Perks & Benefits
- Competitive salary package.
- Health and wellness programs.
- Opportunities for professional development and growth.
- Friendly and supportive work environment.
- Paid time off and holidays.
- Employee recognition programs.
- Modern and comfortable office space.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and passion for guest service.
