About Company
Career.zycto is a dynamic and forward-thinking organization dedicated to innovation and client success, consistently pushing boundaries in our sector. We believe in empowering our teams with cutting-edge tools and fostering a truly collaborative environment where every voice matters. For an IT Helpdesk Support Officer, this means joining a supportive unit where your problem-solving skills directly impact daily operations and user satisfaction. You’ll thrive here if you’re passionate about technology and enjoy making a tangible difference in a fast-paced setting. We foster continuous learning and offer clear career growth paths, ensuring our talent remains at the forefront of the industry. This is a place where your technical expertise and customer service drive real value and are celebrated.
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Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Career.zycto is seeking a dedicated and proactive IT Helpdesk Support Officer to join our dynamic team in Würzburg. In this crucial full-time role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. Your expertise will directly contribute to the productivity and satisfaction of our internal users, making a tangible difference every day in a company that values efficient operations and user experience.
We are looking for someone who thrives in a fast-paced environment, can diagnose and resolve a wide range of technical issues efficiently, and communicates complex solutions clearly and patiently. This position offers a unique opportunity to work with cutting-edge technologies, deepen your technical knowledge across various platforms (Windows, macOS, cloud applications), and grow your career within a supportive and innovative company culture. You will not only resolve immediate user issues but also contribute to long-term solutions by identifying recurring problems, documenting common fixes, and suggesting improvements to our systems and processes. Our commitment to continuous learning means you’ll have access to training and development opportunities that will keep your skills sharp and relevant in an ever-evolving tech landscape, ensuring you remain at the forefront of IT support best practices.
As an IT Helpdesk Support Officer, you will play a vital role in maintaining our operational excellence and minimizing downtime. You will manage incoming support requests via various channels – phone, email, and ticketing system – meticulously tracking progress and resolutions. Your responsibilities will span troubleshooting hardware and software issues, setting up and configuring new workstations and mobile devices, assisting with network connectivity problems, and providing basic training on common applications. Beyond technical tasks, your empathetic approach and excellent customer service skills will be paramount in providing a positive, efficient, and stress-free support experience for all our employees. Join us at Career.zycto and become an integral part of a team that values innovation, collaboration, and individual growth. We foster an environment where your contributions are recognized, and your professional development is prioritized, allowing you to build a rewarding career while supporting a vibrant and productive workforce.
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Key Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and resolve technical problems related to operating systems (Windows, macOS), productivity suites (MS Office 365), and various business applications.
- Set up, configure, and deploy new workstations, laptops, mobile devices, and peripherals for employees.
- Perform user account management, including creation, modification, and deletion in Active Directory and cloud-based identity platforms.
- Assist with network connectivity issues, including Wi-Fi troubleshooting and basic router/switch configuration.
- Document all support requests, resolutions, and relevant technical information in the ticketing system.
- Escalate complex issues to senior IT staff or specialized teams when necessary.
- Provide basic training and guidance to users on IT best practices and system usage.
- Participate in IT asset management, including tracking inventory and facilitating repairs or replacements.
- Contribute to the improvement of IT processes, documentation, and user self-help resources.
Required Skills
- Proven experience in an IT helpdesk or support role (minimum 1.5 years).
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with ticketing systems and IT service management (ITSM) principles.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English and German.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with Active Directory and Group Policy management.
- Knowledge of cloud platforms (e.g., Azure, AWS, Google Workspace).
- Experience supporting mobile devices (iOS, Android).
- Familiarity with remote support tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and continuous learning.
- Access to industry-leading training and certification programs.
- A collaborative and supportive work environment.
- Modern office facilities in the heart of Würzburg.
- Generous vacation and sick leave policy.
- Company-sponsored team events and social gatherings.
- Contribution to public transport costs.
How to Apply
If you are ready to take on this exciting challenge and contribute to a thriving team, please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are a great fit for Career.zycto. We look forward to hearing from you!
