About Company
Are you an individual passionate about delivering exceptional guest experiences? Career.zycto offers a vibrant, supportive environment where your dedication to service truly shines. We specialize in connecting talented professionals with leading hospitality establishments, ensuring a perfect match for both candidate and employer. Joining us means becoming part of a network that values your commitment and invests in your growth within Nigeria’s thriving tourism sector. Elevate your career with opportunities that provide not just a job, but a pathway to excellence and a rewarding future.
Advertisement
Job Description
Career.zycto is seeking a dedicated and enthusiastic Hotel Concierge Assistant to join a prestigious hospitality team located in the vibrant Rumuigbo district of Port Harcourt. This is a unique opportunity for individuals with a genuine passion for guest service and a desire to create memorable experiences for travelers and visitors to our beautiful city. As a Concierge Assistant, you will be the first point of contact for guests, embodying the hotel’s commitment to excellence and personalized care.
Your primary role will be to provide comprehensive assistance to guests, anticipating their needs and going above and beyond to ensure their stay is comfortable, convenient, and truly unforgettable. This involves everything from offering expert local recommendations for dining, entertainment, and cultural attractions, to assisting with transportation arrangements, luggage handling, and fulfilling special requests. You will serve as a vital link between guests and various hotel departments, ensuring seamless communication and efficient resolution of any inquiries or concerns.
We are looking for someone who possesses an innate ability to connect with people, a meticulous eye for detail, and a proactive approach to problem-solving. This role demands a high level of professionalism, discretion, and an unwavering commitment to guest satisfaction. The dynamic environment of Port Harcourt’s hospitality scene means every day brings new challenges and opportunities to make a positive impact. If you thrive in a fast-paced setting, enjoy sharing your local knowledge, and are eager to grow your career within the hospitality industry, this position offers an ideal platform. The added benefit of on-site accommodation significantly enhances your living experience and allows you to fully immerse yourself in your role and the local community without the typical commuting hassles.
Advertisement
Key Responsibilities
- Warmly greet all guests and visitors, providing an immediate positive impression.
- Offer comprehensive assistance with guest inquiries, requests, and complaint resolution.
- Provide expert recommendations and directions for local attractions, restaurants, shopping, and events.
- Arrange transportation services, including taxis, car rentals, and airport transfers.
- Assist guests with luggage handling and storage, ensuring efficiency and care.
- Manage reservations for tours, shows, dining, and other guest activities.
- Maintain an up-to-date knowledge base of hotel services, facilities, and local happenings.
- Coordinate with other hotel departments (e.g., front desk, housekeeping, F&B) to fulfill guest needs.
- Handle incoming and outgoing mail, packages, and messages for guests.
- Ensure the lobby and concierge desk area are always tidy, welcoming, and presentable.
- Proactively anticipate guest needs and offer personalized service.
- Uphold the highest standards of discretion, confidentiality, and professional ethics.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a genuine passion for guest service.
- Impeccable organizational skills and meticulous attention to detail.
- Ability to multitask and prioritize effectively in a dynamic, high-pressure environment.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- A positive, proactive, and resilient attitude with strong problem-solving abilities.
- Demonstrated ability to work collaboratively as part of a diverse team.
- Strong local knowledge of Port Harcourt, including attractions, culture, and services.
Preferred Qualifications
- Previous experience (1+ year) in a hotel front office, concierge, or guest relations role.
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Proficiency in additional local languages (e.g., Pidgin English, Igbo, Ijaw).
- Experience with hotel property management systems (PMS) such as Opera or Fidelio.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Comfortable on-site accommodation provided.
- Opportunities for continuous professional development and career advancement within the hospitality sector.
- Meal allowances or subsidized meals during shifts.
- A supportive and vibrant work culture committed to employee well-being.
- Paid time off and holiday benefits.
- Exposure to a diverse guest base and a dynamic working environment.
How to Apply
Eager to embark on a rewarding career in hospitality with accommodation provided? We invite you to apply now by clicking the link below. Please ensure your resume highlights your customer service experience and passion for creating exceptional guest experiences.
