About Company
At Career.zycto, we believe in connecting exceptional talent with thriving opportunities across Nigeria. We are a dynamic recruitment firm dedicated to fostering career growth and organisational success, particularly within the bustling hospitality sector. For a Dining Room Supervisor, partnering with us means gaining access to premier establishments where your leadership and passion for service can truly shine. We meticulously scout roles that promise not just a job, but a pathway to elevating your professional journey and making a tangible impact on guest experiences. Join our network and discover where your expertise belongs.
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Job Description
Career.zycto is excited to be recruiting on behalf of a prestigious client in the hospitality sector, seeking a highly motivated and experienced Dining Room Supervisor to lead their front-of-house team in Ilorin, Kwara State. This is an exceptional opportunity for a dedicated professional who is passionate about delivering outstanding guest experiences and leading a dynamic team. As a Dining Room Supervisor, you will be instrumental in ensuring the smooth and efficient operation of the dining area, maintaining high standards of service, hygiene, and customer satisfaction. You will play a pivotal role in creating a welcoming and memorable atmosphere for all guests, upholding the establishment’s reputation for excellence. The ideal candidate will possess a keen eye for detail, strong leadership capabilities, and a proactive approach to problem-solving. You will be responsible for overseeing daily service, coordinating staff, managing reservations, and addressing any guest concerns with professionalism and efficiency. This role demands a hands-on leader who can inspire their team, enforce operational protocols, and contribute significantly to the overall success of the dining service. Join a team where your contributions are valued and your professional growth is encouraged.
Key Responsibilities
- Supervise and coordinate the daily operations of the dining room, ensuring smooth service flow.
- Train, mentor, and motivate dining room staff, including waiters, hosts, and busboys, to deliver exceptional service.
- Oversee seating arrangements, reservations, and guest greetings, ensuring a warm and efficient welcome.
- Monitor food and beverage presentation and service quality to meet established standards.
- Address guest feedback and complaints promptly and professionally, striving for immediate resolution and satisfaction.
- Maintain a clean, organized, and inviting dining environment, adhering to all health and safety regulations.
- Manage inventory for dining room supplies, including linens, cutlery, and glassware, and place orders as needed.
- Prepare daily reports on dining room performance, including sales, guest counts, and staff attendance.
- Collaborate with the kitchen staff and management to ensure seamless communication and service delivery.
- Assist in developing and implementing service standards and operational procedures.
- Handle cash and card transactions accurately, ensuring proper reconciliation at the end of shifts.
- Foster a positive and collaborative working environment among team members.
Required Skills
- Proven experience in a supervisory role within a dining or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Exceptional customer service orientation.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer applications (e.g., MS Office Suite, POS systems).
- Solid understanding of food safety and hygiene regulations.
- Problem-solving and decision-making skills.
- Strong organizational and multitasking capabilities.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Familiarity with local Ilorin dining scene and customer preferences.
- Experience with various restaurant management software.
- Ability to speak multiple local languages (e.g., Yoruba) is a plus.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career advancement.
- Supportive and dynamic work environment.
- Staff meals provided during shifts.
- Health insurance benefits.
- Paid time off.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please ensure your CV highlights your relevant experience in dining room supervision and leadership. We look forward to reviewing your application and potentially welcoming you to a leading hospitality team in Ilorin.
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