About Company
Career.zycto is not just a place of work; it’s a launchpad for hospitality professionals eager to lead and innovate. We’re building a vibrant culinary destination in Cardiff, renowned for exceptional service and a thriving team culture. For a Restaurant Supervisor, this means a dynamic environment where your leadership directly shapes guest experiences and staff development. Join us and discover a supportive setting where your passion for operational excellence and team mentorship can truly flourish, contributing to a truly memorable dining experience for every patron.
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Job Description
Are you a highly motivated and experienced hospitality professional ready to take the next step in your career? Career.zycto is seeking a dedicated and dynamic Restaurant Supervisor to join our passionate team in the heart of Cardiff. As a key member of our management structure, you will play a crucial role in overseeing daily restaurant operations, ensuring the highest standards of service delivery, and fostering a positive, productive environment for our staff. This is an exciting opportunity for an individual with a proven track record in restaurant supervision, who possesses exceptional leadership skills and a keen eye for detail.
At Career.zycto, we pride ourselves on creating memorable dining experiences for our guests, and that starts with an empowered and well-trained team. The Restaurant Supervisor will be instrumental in leading front-of-house staff, coordinating shifts, managing service flow, and ensuring guest satisfaction is always paramount. You will be responsible for upholding our brand standards, optimizing operational efficiency, and contributing to a thriving workplace culture where every team member feels valued and supported. If you’re passionate about hospitality, thrive in a fast-paced environment, and are committed to excellence in both staff development and customer service, we encourage you to apply and become a part of our growing success story in Cardiff. This role demands a proactive individual who can inspire a team, handle operational challenges with grace, and consistently elevate the dining experience for every visitor.
Key Responsibilities
- Oversee and manage daily restaurant operations, ensuring smooth service delivery and adherence to all company standards.
- Lead, motivate, train, and develop front-of-house staff, including servers, hosts, and bar staff, fostering a culture of teamwork and exceptional guest service.
- Conduct pre-shift briefings and post-shift debriefings to communicate daily objectives, specials, and feedback.
- Monitor and maintain high standards of cleanliness, hygiene, and presentation throughout the dining areas and service stations.
- Handle guest inquiries, concerns, and complaints professionally and efficiently, ensuring prompt resolution and guest satisfaction.
- Assist in scheduling staff shifts, managing labor costs, and ensuring adequate staffing levels for anticipated business volumes.
- Ensure compliance with all health and safety regulations, food safety standards, and licensing requirements.
- Support inventory management, including ordering supplies, receiving deliveries, and minimizing waste.
- Collaborate with the kitchen team to ensure seamless communication and coordination between front-of-house and back-of-house operations.
- Identify opportunities for process improvements and contribute to the development of enhanced service procedures.
- Assist with staff evaluations and performance reviews, providing constructive feedback and identifying training needs.
- Proactively manage difficult situations, making sound decisions that align with company policy and guest satisfaction goals.
Required Skills
- Minimum of 3 years of experience in a supervisory role within a restaurant or hospitality setting.
- Demonstrated leadership abilities with experience in staff training, motivation, and performance management.
- Excellent communication and interpersonal skills, capable of interacting effectively with guests and team members.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in POS systems and basic computer applications.
- Solid understanding of food and beverage operations, including inventory control and cost management.
- A keen eye for detail and a commitment to maintaining high standards of service and cleanliness.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- Right to work in the UK without sponsorship.
Preferred Qualifications
- Relevant qualification in Hospitality Management or a related field.
- First Aid certification.
- Knowledge of local food safety regulations and licensing laws specific to Wales.
- Experience with fine dining or high-volume casual dining environments.
- Fluent in Welsh (desirable but not essential).
Perks & Benefits
- Competitive salary package and potential for performance-based bonuses.
- Opportunities for professional development and career advancement within a growing company.
- Employee discount on food and beverages.
- A supportive and dynamic work environment with a focus on teamwork.
- Paid time off and holiday benefits.
- Pension scheme contribution.
- Complimentary meals during shifts.
How to Apply
If you are a driven and passionate Restaurant Supervisor looking for a challenging yet rewarding role in Cardiff, we invite you to take the next step. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application and potentially welcoming you to our team!
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