About Company
For a Customer Relations Officer, finding a company that truly values clear communication and proactive problem-solving is paramount. At Career.zycto, we are dedicated to fostering an environment where our support desk team is empowered to deliver exceptional service and build lasting relationships with our clients. We believe that top-tier customer interaction is the bedrock of our success, and we continually invest in tools and training to ensure our team members feel supported and equipped. Joining us means becoming part of a dynamic team committed to innovation and customer satisfaction, right here in the vibrant East Side of Stamford.
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Job Description
Are you a highly empathetic and detail-oriented individual with a passion for helping people? Career.zycto is seeking an enthusiastic Customer Relations Officer to join our dedicated Support Desk team in East Side, Stamford. In this pivotal role, you will be the front-line ambassador of our brand, providing exceptional service and technical assistance to our valued customers. You will manage incoming inquiries via phone, email, and live chat, diagnose issues, and guide users through solutions with patience and clarity. This isn’t just about troubleshooting; it’s about building trust, understanding customer needs, and transforming challenges into positive experiences. We’re looking for someone who thrives in a fast-paced environment, possesses strong problem-solving abilities, and has an unwavering commitment to customer satisfaction. You’ll be instrumental in maintaining our high standards of service, contributing to our overall customer retention, and ensuring that every interaction leaves a lasting positive impression. If you’re eager to make a tangible impact and grow your career within a supportive and innovative company, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries and support requests across multiple channels (phone, email, chat).
- Efficiently diagnose and resolve technical issues, product questions, and service-related concerns.
- Document customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Provide clear, concise, and professional communication to customers, ensuring a positive experience.
- Collaborate with internal teams to identify and implement solutions for recurring customer pain points.
- Proactively follow up with customers to ensure satisfaction and resolution of their issues.
- Contribute to the continuous improvement of our knowledge base and customer support processes.
- Maintain a comprehensive understanding of Career.zycto's products, services, and policies.
Required Skills
- Minimum 2 years of experience in a customer service or support desk role.
- Excellent verbal and written communication skills.
- Proven ability to troubleshoot and resolve technical issues.
- Strong active listening skills and empathy.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in a relevant field (e.g., Business Administration, Communications, IT).
- Experience with Zendesk, Salesforce Service Cloud, or similar platforms.
- Familiarity with basic networking concepts or software troubleshooting.
- Bilingual proficiency (English and Spanish a plus).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment.
- On-site parking and easy access to public transportation.
- Employee wellness programs and discounts.
How to Apply
Ready to take the next step in your career? We encourage you to apply for this exciting opportunity by clicking the application link below. Please ensure your resume highlights your relevant experience and showcases your passion for customer service. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
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