About Company
OK Zimbabwe Limited stands as a beacon of retail excellence and customer satisfaction within Zimbabwe. As one of the largest and most dynamic retail chains in the country, we have a proud history spanning decades, committed to delivering quality products, competitive pricing, and an unparalleled shopping experience to communities nationwide. Our extensive network of supermarkets and department stores is strategically located to serve diverse customer needs, from urban centers to growing regional towns. We are deeply ingrained in the Zimbabwean economy, not just as a retailer but as a significant employer and community partner, dedicated to sustainable growth, innovation, and fostering a vibrant work environment. At OK Zimbabwe, we believe in empowering our people, embracing new technologies, and continuously adapting to the evolving retail landscape to maintain our position as a market leader.
Job Description
We are seeking an accomplished and visionary Director of Retail Operations to lead our extensive retail network in Matabeleland North Province. This pivotal role demands a strategic leader with a proven track record in managing large-scale retail operations, optimizing performance, and driving market growth. The Director of Retail Operations will be instrumental in shaping the future of our retail presence in the region, ensuring operational excellence, enhancing customer experience, and maximizing profitability across all branches. You will be responsible for developing and implementing strategic initiatives, overseeing day-to-day store operations, managing budgets, and cultivating a high-performance culture within your teams. This is an exceptional opportunity for a dynamic individual to make a significant impact on our regional success, leverage their expertise to innovate, and contribute to the continued legacy of one of Zimbabwe’s most respected retail brands. If you are a results-oriented leader with a passion for retail, operational mastery, and team development, we invite you to join our journey of excellence.
Key Responsibilities
- Develop and execute strategic plans for retail operations across Matabeleland North Province to achieve sales, profitability, and customer satisfaction targets.
- Oversee the day-to-day management of multiple retail stores, ensuring adherence to company policies, operational standards, and brand guidelines.
- Drive continuous improvement initiatives in areas such as inventory management, merchandising, customer service, and loss prevention.
- Manage regional budgets, control costs, and optimize resource allocation to maximize financial performance.
- Lead, mentor, and develop a high-performing team of store managers and regional staff, fostering a culture of accountability, growth, and exceptional service.
- Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and innovation.
- Ensure compliance with all relevant health, safety, and regulatory requirements.
- Collaborate with marketing, supply chain, and human resources departments to ensure seamless operations and strategic alignment.
- Implement new technologies and operational processes to enhance efficiency and customer experience.
- Prepare and present regular performance reports to senior management, highlighting key metrics and strategic recommendations.
Required Skills
- Minimum of 10 years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multiple retail locations.
- Demonstrated expertise in retail operations, strategic planning, budget management, and sales forecasting.
- Strong leadership and people management skills, with a proven ability to motivate and develop large teams.
- Excellent analytical and problem-solving abilities, capable of making data-driven decisions.
- Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels.
- Deep understanding of the retail market dynamics in Zimbabwe and specifically Matabeleland North Province.
- Proficiency in retail management software and Microsoft Office Suite.
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
Preferred Qualifications
- Master's degree (MBA) or a post-graduate qualification in a relevant discipline.
- Experience with large-scale supermarket or department store operations.
- Proven track record of driving significant sales growth and operational efficiencies.
- Certifications in project management or lean methodologies.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement within a leading retail group.
- Company vehicle and fuel allowance.
- Provident fund contributions.
- Employee discounts across our stores.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their qualifications and experience relevant to this role. Please ensure to clearly state the position you are applying for in your application. Click on the application link below to proceed with your application.