About Company
Are you seeking a dynamic environment where your communication skills can truly shine? At Career.zycto, we believe in fostering growth and delivering exceptional service through innovative solutions. We’re a forward-thinking organization dedicated to connecting talent with opportunity across various industries, ensuring both our clients and candidates achieve their full potential. For an Online Chat Support specialist, this means a chance to be the frontline voice of a company that values clear communication and proactive problem-solving. Join a team that champions a supportive culture, continuous learning, and direct impact in shaping positive customer experiences every day.
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Job Description
Career.zycto is looking for a dedicated and empathetic Part-Time Online Chat Support Specialist to join our vibrant team in Boon Keng, Singapore. This crucial role involves being the first point of contact for our customers, providing prompt, accurate, and friendly assistance through live chat channels. As an Online Chat Support Specialist, you will play a vital role in ensuring customer satisfaction, resolving inquiries, and guiding users through our services or platform. We pride ourselves on delivering outstanding support, and you will be at the heart of that commitment, translating complex information into easy-to-understand responses and de-escalating situations with grace and professionalism. This position requires someone who is not only tech-savvy but also possesses exceptional written communication skills, a keen eye for detail, and a genuine desire to help others. You will handle a diverse range of customer queries, from technical troubleshooting to general information requests, all while maintaining a positive and helpful demeanor. If you thrive in a fast-paced environment and are passionate about creating memorable customer experiences, we encourage you to apply. This part-time opportunity offers flexibility and a chance to develop your customer service expertise within a supportive and innovative company culture. We believe in empowering our team members with the tools and training necessary to succeed, making this an ideal role for individuals looking to balance work with other commitments while still making a significant impact.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information and solutions regarding products, services, and policies.
- Troubleshoot basic technical issues and escalate complex problems to relevant teams.
- Maintain a high level of customer satisfaction through empathetic and efficient support.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate priority issues according to established protocols.
- Collaborate with team members to share knowledge and improve support processes.
- Stay up-to-date with company offerings, policy changes, and system updates.
Required Skills
- Excellent written communication skills in English.
- Proficiency in typing and navigating multiple systems simultaneously.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Customer-centric mindset with a friendly and patient demeanor.
- Basic computer literacy and comfort with online chat platforms.
Preferred Qualifications
- Minimum of 6 months experience in a customer service or chat support role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Ability to communicate in additional local languages (e.g., Mandarin, Malay, Tamil).
- Experience in a fast-paced, multi-tasking environment.
Perks & Benefits
- Flexible part-time working hours.
- Opportunity for professional development and growth.
- Supportive and collaborative team environment.
- Convenient Boon Keng location with good public transport access.
- Contribution to a company that values innovation and service excellence.
- Employee assistance program.
How to Apply
To apply for this exciting Part-Time Online Chat Support role, please click on the application link below. Ensure your resume highlights your customer service experience and strong written communication skills. We look forward to reviewing your application!
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