About Company
Dreaming of a career that values your voice from the comfort of your own home? Career.zycto is a dynamic and forward-thinking organization dedicated to creating exceptional customer experiences. We believe that a supportive, remote environment fosters the best talent, enabling our team members to thrive personally and professionally. For a Work from Home Call Center professional in Singapore, we offer not just a job, but a pathway to growth, leveraging cutting-edge technology to connect with customers and provide unparalleled service. Join us and discover a culture where your contributions are celebrated, and your work-life balance is respected.
Advertisement
Job Description
Career.zycto is seeking empathetic, articulate, and dedicated individuals to join our growing team as Work from Home Call Center Professionals. This full-time role offers you the unique opportunity to provide outstanding customer support and service from the comfort and convenience of your home office in Potong Pasir, Singapore. We are committed to fostering a supportive remote work environment where you can excel and make a significant impact.
As a crucial member of our customer service team, you will be the first point of contact for our valued customers, addressing their inquiries, resolving issues, and providing information with professionalism and efficiency. This isn’t just about answering calls; it’s about building relationships, understanding needs, and leaving a lasting positive impression that reflects our company’s dedication to excellence. You will handle a diverse range of customer interactions, from technical support questions to billing inquiries and product information requests, ensuring every customer feels heard and valued.
We understand the nuances of remote work and provide all the necessary tools, training, and ongoing support to ensure your success. Our comprehensive onboarding program will equip you with in-depth knowledge of our products, services, and customer relationship management systems. You’ll be part of a virtual team that collaborates effectively, shares best practices, and maintains a strong sense of camaraderie, even while physically apart. We emphasize continuous learning and provide opportunities for professional development, ensuring you stay at the forefront of customer service best practices.
Advertisement
This role demands a high degree of self-motivation, excellent time management skills, and a reliable home setup. You must be comfortable working independently while also being an integral part of a larger team. Your ability to communicate clearly, patiently, and persuasively will be paramount. If you are passionate about helping people, thrive in a dynamic environment, and are looking for a stable full-time position that offers flexibility and growth potential, then Career.zycto is the place for you to build a rewarding career.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex problems when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Adhere to company procedures and service level agreements (SLAs).
- Participate in ongoing training and professional development sessions.
- Ensure a quiet, secure, and distraction-free home working environment.
- Collaborate with team members and supervisors through virtual communication channels.
Required Skills
- Excellent verbal and written communication skills in English.
- Minimum 6 months of experience in a call center or customer service role.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a conducive home workspace.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a work-from-home customer service position.
- Familiarity with telecommunication systems and virtual collaboration tools.
- Additional language proficiency (e.g., Mandarin, Malay, Tamil) to support diverse customer base.
- Diploma or higher education in a relevant field.
- Experience with specific industry software (e.g., Zendesk, Salesforce).
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and dental benefits.
- Paid time off and public holidays.
- Opportunities for career advancement and professional development.
- Supportive virtual team environment.
- Equipment provided (e.g., headset, software licenses).
- Performance-based incentives.
- Employee assistance program.
How to Apply
Ready to embark on a fulfilling career from home with Career.zycto? We encourage all qualified candidates to apply by clicking the link below. Please ensure your resume is updated and highlights your customer service experience and technical capabilities for remote work. We look forward to reviewing your application and potentially welcoming you to our team!
