About Company
Discover unparalleled opportunities in the vibrant hospitality sector with Career.zycto! We are a dynamic recruitment partner, dedicated to connecting exceptional talent with leading hotels and resorts. For an aspiring hotel receptionist, joining one of our esteemed clients means stepping into a role where your warmth and professionalism directly shape guest experiences. We pride ourselves on fostering environments that support growth, offer stability, and provide outstanding perks like on-site accommodation, making your career journey both rewarding and convenient.
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Job Description
Are you a naturally warm and organized individual with a passion for delivering exceptional guest experiences? Career.zycto, on behalf of our esteemed client—a reputable hotel located in the bustling Ring Road area of Ibadan—is seeking a dedicated and enthusiastic Hotel Receptionist to join their welcoming team. This is a fantastic opportunity for someone looking to build a stable career in hospitality, complete with comfortable on-site accommodation, enabling you to focus entirely on your professional growth and guest satisfaction.
As the first point of contact for guests, your role is pivotal in setting the tone for their entire stay. You will be responsible for creating a positive and lasting impression, ensuring every guest feels valued and at home from the moment they arrive until their departure. This position demands a keen eye for detail, excellent communication skills, and a genuine desire to serve others. You will manage a variety of tasks, from efficient check-ins and check-outs to handling reservations, processing payments, and addressing guest inquiries or concerns with professionalism and courtesy.
Beyond the transactional duties, a significant part of your role involves proactive problem-solving and going the extra mile to anticipate guest needs. You will be instrumental in maintaining the hotel’s reputation for outstanding service, handling telephone calls, managing mail, and providing accurate information about hotel services, local attractions, and amenities. Operating the hotel’s property management system (PMS) will be a daily task, requiring proficiency and accuracy. Maintaining the lobby area’s presentation, ensuring security protocols are followed, and collaborating seamlessly with other departments such as housekeeping and F&B are also key aspects of this dynamic role. If you thrive in a fast-paced environment and are committed to creating memorable moments for guests, we encourage you to apply.
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Key Responsibilities
- Warmly welcome and register guests upon arrival, assigning rooms and issuing keys.
- Process guest check-outs efficiently, handling payments and resolving any billing discrepancies.
- Manage reservations accurately, including modifications, cancellations, and special requests.
- Answer incoming calls professionally, providing information and directing calls appropriately.
- Address guest inquiries, concerns, and complaints promptly and courteously, escalating issues when necessary.
- Maintain an organized and tidy reception area, ensuring a professional appearance.
- Handle cash, credit card transactions, and maintain accurate daily financial records.
- Provide guests with information about hotel facilities, services, and local attractions.
- Collaborate with housekeeping to ensure rooms are ready for check-in and report maintenance issues.
- Operate the hotel's property management system (PMS) with proficiency.
Required Skills
- Proven customer service experience, preferably in a guest-facing role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications (MS Office, email).
- Ability to work effectively in a fast-paced environment.
- High level of professionalism and attention to detail.
- Problem-solving skills and a proactive approach to guest satisfaction.
- Ability to work flexible shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience as a hotel receptionist or in the hospitality industry.
- A diploma or certificate in Hospitality Management or a related field.
- Familiarity with hotel property management systems (e.g., Opera, Fidelio).
- Ability to communicate in a second language (e.g., Yoruba, French).
Perks & Benefits
- Comfortable on-site accommodation provided.
- Competitive monthly salary.
- Opportunities for professional development and career advancement.
- Supportive and friendly team environment.
- Staff meals during shifts.
- Comprehensive training program.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience.
