About Company
Step into a world where premium service and exceptional guest experiences define every interaction. At Career.zycto, we partner with leading luxury service providers across London, connecting dedicated professionals with unparalleled opportunities. We champion an environment where attention to detail, proactive guest support, and a polished demeanor are not just valued, but celebrated. For an Airport Lounge Attendant, this means joining a team where your contribution directly enhances the travel journey of high-profile guests, ensuring their comfort and satisfaction in a sophisticated setting. We are committed to fostering growth and excellence within the hospitality sector.
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Job Description
Are you passionate about delivering impeccable service in a high-end environment? Career.zycto is seeking a dedicated and professional Airport Lounge Attendant to provide VIP support within a prestigious airport lounge setting in Islington, London. This pivotal role is perfect for an individual who thrives on creating memorable experiences for discerning travelers, anticipating their needs with grace and efficiency. As an Airport Lounge Attendant – VIP Support, you will be the face of luxury and comfort, ensuring that every guest enjoys a seamless and exclusive pre-flight experience.
Your day-to-day will involve maintaining the highest standards of presentation and service within the lounge, from greeting guests with a warm welcome to assisting with their specific requirements. You’ll be instrumental in ensuring the lounge operates smoothly, overseeing amenities, and providing discrete yet attentive support to VIP passengers. This is more than just a customer service role; it’s an opportunity to become an integral part of a team dedicated to excellence, where your ability to anticipate needs, resolve issues swiftly, and maintain a polished demeanor will be highly valued. We are looking for someone with a proactive attitude, exceptional interpersonal skills, and a genuine desire to make every guest’s visit extraordinary. Join us in setting the benchmark for airport hospitality, where your dedication to service will elevate the travel experience for a sophisticated clientele.
Key Responsibilities
- Warmly greet and welcome all lounge guests upon arrival, ensuring a smooth check-in process.
- Proactively offer assistance with luggage, seating, and provide information regarding flight status or lounge amenities.
- Maintain the highest standards of cleanliness, tidiness, and presentation throughout the lounge at all times.
- Manage and replenish food and beverage stations, ensuring quality and variety are consistently upheld.
- Handle guest inquiries, requests, and minor complaints with professionalism, discretion, and efficiency, escalating when necessary.
- Anticipate guest needs, offering personalized services to enhance their overall lounge experience.
- Adhere strictly to all security, health, and safety protocols relevant to airport and lounge operations.
Required Skills
- Minimum of 1 year experience in a customer service or hospitality role.
- Exceptional interpersonal and communication skills, with a professional and engaging demeanor.
- Strong ability to anticipate guest needs and deliver proactive service.
- Impeccable personal presentation and grooming standards.
- Proven capability to work effectively in a fast-paced, high-pressure environment.
- Discretion and an understanding of the importance of guest privacy.
- Fluency in English (additional languages are a plus).
Preferred Qualifications
- Previous experience working in an airport lounge, premium hospitality, or luxury retail environment.
- Certification in food hygiene or hospitality service.
- Ability to operate basic lounge equipment (e.g., coffee machines, dishwashers).
- A keen eye for detail and a proactive approach to problem-solving.
Perks & Benefits
- Competitive annual salary.
- Comprehensive training and development opportunities.
- Generous holiday allowance.
- Staff discounts on travel and airport services.
- Complimentary uniform and dry-cleaning services.
- Access to an employee assistance program.
- Opportunity to work in a prestigious and dynamic airport environment.
How to Apply
If you are ready to elevate your career in hospitality and provide unparalleled service to VIP travellers, we encourage you to apply today. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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