About Company
Econet Wireless Zimbabwe is a leading diversified telecommunications, technology, and digital services company with operations that span across various sectors of the Zimbabwean economy. As a pioneer in providing innovative and accessible communication solutions, Econet is committed to bridging the digital divide and empowering individuals and businesses through cutting-edge mobile network services, digital platforms, financial technology, and renewable energy solutions. Our extensive network infrastructure, built on a foundation of reliability and innovation, connects millions of Zimbabweans daily, driving economic growth and social development. At Econet, we foster a culture of excellence, continuous learning, and community impact, believing that our people are our greatest asset in achieving our vision of a digitally connected future for all.
Job Description
Are you a highly motivated, technically proficient, and customer-focused individual with a passion for problem-solving in dynamic environments? Econet Wireless Zimbabwe, a pioneer and leading telecommunications company committed to connecting Zimbabwe, is actively seeking a dedicated and dynamic Traveling Field Technician to join our growing team based in Kadoma, Mashonaland West Province. This is an exceptional opportunity for an individual who thrives on hands-on work, is committed to ensuring the seamless operation of critical infrastructure, and enjoys the variety and autonomy that comes with a mobile, field-based role. In this pivotal position, you will be a frontline ambassador for Econet, directly responsible for the installation, maintenance, troubleshooting, and repair of a wide array of telecommunications equipment. This includes, but is not limited to, advanced network base stations, intricate fiber optic lines, radio equipment, microwave links, and diverse customer premise equipment (CPE) for both individual and enterprise clients. Your expertise will be crucial in directly contributing to maintaining the high standards of connectivity, reliability, and speed that our customers depend on daily across the Kadoma region and potentially broader Mashonaland West. You will be instrumental in diagnosing complex technical faults, performing diligent preventative maintenance to minimize downtime, and ensuring that our extensive network infrastructure operates at peak performance. This role demands a high degree of technical independence, a strong sense of responsibility, and the ability to work effectively under pressure, often in challenging conditions or remote locations, to meet stringent service level agreements. You will utilize state-of-the-art diagnostic tools and work collaboratively with our network operations center to resolve issues swiftly. Beyond technical proficiency, strong interpersonal skills are vital as you will frequently interact with customers, providing clear explanations and ensuring their satisfaction. If you are ready to embrace a challenging yet immensely rewarding career that involves extensive regional travel, continuous learning in a rapidly evolving technological landscape, and making a tangible impact on connecting communities and businesses across Zimbabwe, we encourage you to apply. Join Econet Wireless Zimbabwe and become a key player in delivering world-class telecommunications services, ensuring that connectivity remains uninterrupted for millions.
Key Responsibilities
- Perform on-site installation, configuration, and commissioning of telecommunications equipment including base stations, fiber optic networks, microwave radios, and CPE.
- Conduct thorough diagnostics and troubleshooting to identify and resolve complex technical issues related to network infrastructure and customer services.
- Execute preventative and corrective maintenance on various network elements to ensure optimal performance and minimize service disruptions.
- Document all service activities, including detailed reports of installations, repairs, and maintenance performed, ensuring accuracy and completeness.
- Provide technical support and guidance to customers, explaining technical issues clearly and ensuring high levels of customer satisfaction.
- Adhere strictly to all safety standards, operational procedures, and regulatory requirements while working in the field.
- Collaborate with the Network Operations Center (NOC) and other technical teams to coordinate repairs and implement network enhancements.
- Manage and maintain company-issued tools, test equipment, and vehicle, ensuring they are in good working condition.
- Travel extensively within the Kadoma region and broader Mashonaland West Province to various site locations as required.
Required Skills
- Strong technical aptitude in electronics, electrical systems, and telecommunications principles.
- Proficiency in using a variety of diagnostic tools and test equipment relevant to network and fiber optic systems.
- Ability to read, interpret, and work with technical schematics, circuit diagrams, and instruction manuals.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Valid Class 4 Zimbabwean Driver's License and a clean driving record.
- Exceptional communication and interpersonal skills, capable of interacting professionally with customers and colleagues.
- Ability to work independently and as part of a team, often in challenging outdoor environments.
Preferred Qualifications
- Diploma or Degree in Telecommunications, Electronic Engineering, Information Technology, or a related technical field.
- Relevant industry certifications (e.g., CCNA, CompTIA Network+, Fiber Optics Technician Certification).
- Minimum of 3 years of proven experience in a field service or technical support role within the telecommunications industry.
- Familiarity with GSM, LTE, Fiber to the Home (FTTH), and other fixed/mobile broadband technologies.
- Experience working at heights and with power tools in a safe manner.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Company vehicle and fuel allowance for official travel.
- Comprehensive health and wellness programs.
- Access to ongoing professional development and training opportunities.
- Generous leave benefits.
- Pension scheme.
- Opportunity to work with cutting-edge telecommunications technology and shape the future of connectivity in Zimbabwe.
How to Apply
Interested and qualified candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and technical skills. Only shortlisted candidates will be contacted for an interview.