About Company
Career.zycto empowers organizations to articulate their vision through crystal-clear documentation. We are a dynamic force in connecting exceptional talent with pioneering companies that value precision and clarity. For a Technical Writer, this means engaging with diverse projects and cutting-edge technologies, fostering environments where your expertise in simplifying complex information truly shines. We pride ourselves on creating career pathways that lead to impactful contributions and professional growth within supportive, forward-thinking teams. Join us and shape the future of information dissemination.
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Job Description
Are you a wordsmith with a passion for clarity and precision, capable of transforming complex technical information into easily understandable documentation? Career.zycto is seeking a skilled and dedicated Full-Time Technical Writer to join one of our innovative client teams in Thunder Bay. In this pivotal role, you will be instrumental in creating, maintaining, and enhancing a wide range of technical documents that support our client’s products, services, and internal processes. This isn’t just about writing; it’s about being the bridge between intricate technology and its users, ensuring seamless understanding and effective utilization. You will collaborate closely with subject matter experts, engineers, product managers, and support teams to identify documentation needs, gather information, and develop high-quality materials. From user manuals and online help systems to API documentation, release notes, and internal knowledge bases, your contributions will be critical in delivering exceptional user experiences and streamlining operational workflows. We are looking for an individual who thrives in a collaborative environment, possesses an eagle eye for detail, and is committed to continuous improvement in documentation practices. If you’re ready to make a significant impact by making the complex simple, we encourage you to apply. This role offers an exciting opportunity to grow your expertise within a forward-thinking organization that values effective communication as a cornerstone of its success.
Key Responsibilities
- Create, write, and update clear, concise, and comprehensive technical documentation, including user manuals, installation guides, online help, release notes, API documentation, and internal process guides.
- Collaborate with engineers, product managers, quality assurance, and support teams to gather information, understand product functionality, and define documentation requirements.
- Translate complex technical concepts and specifications into easily digestible content for various target audiences, from end-users to developers.
- Ensure accuracy, completeness, and consistency of all documentation, adhering to established style guides and brand voice.
- Manage document lifecycle, including planning, drafting, reviewing, editing, publishing, and maintaining documentation in content management systems.
- Participate in product design and development discussions to proactively identify documentation needs and influence product usability.
- Incorporate user feedback and analytics to continuously improve documentation quality and user experience.
- Stay up-to-date with industry best practices, tools, and technologies in technical communication.
Required Skills
- Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
- 3+ years of professional experience as a Technical Writer in a software, technology, or engineering environment.
- Exceptional writing, editing, and proofreading skills with a strong command of English grammar and style.
- Proficiency with documentation tools such as MadCap Flare, Oxygen XML Editor, Confluence, or similar content management systems.
- Ability to understand complex technical concepts and explain them clearly and concisely to diverse audiences.
- Experience with version control systems (e.g., Git) and bug tracking software (e.g., Jira).
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Proven ability to work independently and as part of a team in a fast-paced, agile development environment.
Preferred Qualifications
- Master's degree in a relevant field.
- Experience with DITA (Darwin Information Typing Architecture) or other structured authoring methodologies.
- Familiarity with UX principles and information architecture.
- Basic understanding of programming concepts (e.g., APIs, JSON, XML) for developer documentation.
- Experience creating visual aids, diagrams, and multimedia content to enhance documentation.
Perks & Benefits
- Competitive salary and comprehensive benefits package (health, dental, vision).
- Generous paid time off and holiday schedule.
- Opportunities for professional development and continuous learning.
- Flexible hybrid work model promoting work-life balance.
- Collaborative and inclusive team environment.
- Access to cutting-edge tools and technologies.
- Company-sponsored social events and team-building activities.
- Contribution to impactful projects with a clear connection to user success.
How to Apply
Eager to bring your technical writing prowess to a dynamic team? We invite you to apply by clicking the link below. Please ensure your resume and a compelling cover letter outlining your relevant experience and why you are a great fit for this role are attached. Portfolios showcasing your technical writing samples are highly encouraged.
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