About Company
Serena Hotels is a leading hospitality brand in East Africa, renowned for its portfolio of luxury hotels, resorts, and safari lodges, delivering exceptional service and unforgettable experiences. Lake Kivu Serena Hotel, nestled on the picturesque shores of Lake Kivu in Rubavu, Rwanda, offers a tranquil retreat with breathtaking views and world-class amenities. We are deeply committed to providing unparalleled guest satisfaction, fostering a vibrant and supportive work environment for our dedicated team members, and promoting sustainable tourism practices that positively impact our local communities and environment. Join a company where your skills are valued, and your contributions truly make a difference in creating memorable stays for our guests.
Job Description
Are you a skilled and dedicated maintenance professional with a passion for ensuring residential comfort and operational excellence? Lake Kivu Serena Hotel is seeking an experienced Residential Maintenance Technician to join our dynamic team in Rubavu. In this critical role, you will be the backbone of our property’s upkeep, ensuring that all residential facilities, including guest rooms, staff accommodations, and associated amenities, are maintained to the highest standards of safety, functionality, and aesthetic appeal. Your expertise will directly impact the comfort and satisfaction of our guests and the efficiency of our operations.
This isn’t just a job; it’s an opportunity to contribute significantly to the exceptional guest experience and the well-being of our community within a renowned hospitality brand. You will be responsible for a wide array of maintenance tasks, from routine inspections and preventive maintenance schedules to urgent repairs across various disciplines. Your day could involve diagnosing and resolving complex electrical issues, expertly repairing plumbing leaks, performing intricate carpentry work, or ensuring HVAC systems are running efficiently to maintain optimal indoor climates. The ideal candidate will possess a strong generalist skillset, an unwavering eye for detail, and a proactive approach to identifying and addressing potential issues before they escalate, thereby minimizing disruption and maximizing property longevity.
We are looking for someone who is not only technically proficient across multiple trades but also possesses excellent analytical problem-solving abilities, strong communication skills, and a deeply ingrained customer-centric mindset. You will interact with various hotel departments, external contractors, and occasionally directly with residents, requiring a consistently professional and courteous demeanor. Adherence to stringent safety protocols, environmental guidelines, and hotel operational standards is paramount in all tasks undertaken, ensuring a secure and compliant environment. This role demands a high level of autonomy, requiring you to manage your workload effectively, expertly prioritize tasks based on urgency and impact, and maintain accurate, detailed records of all maintenance activities using our system. Join us and play a vital role in maintaining the pristine condition and seamless operation of Lake Kivu Serena Hotel’s residential offerings, contributing to an unforgettable experience for all who stay and work with us in the heart of Rubavu.
Key Responsibilities
- Conduct routine inspections of residential units and common areas to identify maintenance needs.
- Perform skilled repairs and maintenance in plumbing, electrical, carpentry, painting, and HVAC systems.
- Respond promptly and efficiently to maintenance requests from residents and hotel staff.
- Implement preventive maintenance programs to extend the lifespan of equipment and facilities.
- Troubleshoot issues, diagnose problems, and determine the most effective solutions.
- Maintain accurate records of all maintenance activities, including time, materials, and repairs performed.
- Ensure compliance with all safety regulations, building codes, and hotel operational standards.
- Collaborate with other departments to ensure seamless guest and resident experience.
Required Skills
- Proven experience as a maintenance technician, preferably in a residential or hospitality setting.
- Strong generalist knowledge of plumbing, electrical, carpentry, and HVAC systems.
- Ability to read and interpret technical manuals and blueprints.
- Proficiency in using a variety of hand and power tools.
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Commitment to safety protocols and quality workmanship.
Preferred Qualifications
- Technical diploma or certification in a relevant trade (e.g., electrical, plumbing).
- Experience with building management systems (BMS).
- First aid and fire safety certification.
- Basic computer literacy for record-keeping and work order management.
- Fluency in Kinyarwanda and English.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive medical and health insurance coverage.
- Daily staff meals provided.
- Opportunities for professional development and training.
- Employee discounts across Serena Hotels properties.
- A supportive and collaborative work environment.
- Contribution to a leading hospitality brand in East Africa.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and qualifications. Please click on the application link below to apply for this job.