About Company
Maliba Mountain Lodge, nestled in the pristine Tsehlanyane National Park, Butha-Buthe, Lesotho, offers a unique five-star luxury experience amidst the stunning Maloti Mountains. We are dedicated to providing unparalleled hospitality, connecting our guests with the natural beauty and rich culture of Lesotho. Our commitment extends to sustainable tourism and community development, making Maliba not just a destination, but a sanctuary where luxury meets wilderness. We pride ourselves on our serene environment, exceptional service, and a team that embodies warmth and professionalism. Joining Maliba means becoming part of a family committed to excellence and the spirit of Ubuntu, contributing to an establishment that is a true gem in the heart of the Maloti Mountains.
Job Description
Maliba Mountain Lodge is seeking a dedicated and meticulous Housekeeper to join our esteemed team. This pivotal role is responsible for ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal across all guest rooms, public areas, and back-of-house facilities within our Linakeng operations. As a Housekeeper, you will play a crucial part in creating an inviting, comfortable, and memorable experience for our guests, reflecting the luxury and tranquility that Maliba Mountain Lodge is renowned for. Your keen eye for detail, commitment to excellence, and proactive approach will directly contribute to our guests’ satisfaction and the overall reputation of the lodge. This is more than just a cleaning role; it’s about curating an environment of impeccable order and serene beauty that complements our breathtaking natural surroundings. We are looking for someone who takes pride in their work, understands the nuances of luxury service, and is eager to uphold the pristine condition of our lodge, ensuring every corner sparkles and every amenity is perfectly placed. You will be an integral part of maintaining the magic that defines a Maliba experience.
Key Responsibilities
- Perform thorough cleaning of all guest rooms, including bedrooms, bathrooms, and living areas, ensuring they meet Maliba Mountain Lodge's exacting five-star standards.
- Change linens, make beds, and replenish all room amenities according to established procedures.
- Clean and maintain public areas such as lounges, dining rooms, reception, restrooms, and corridors, ensuring they are always welcoming and spotless.
- Vacuum, sweep, mop, and polish floors, ensuring all surfaces are pristine and well-maintained.
- Dust and polish furniture, fixtures, and fittings, paying close attention to detail and preventing any accumulation.
- Report any maintenance issues, damages, or missing items promptly to the relevant department for immediate action.
- Handle guest requests politely and efficiently, ensuring their comfort and satisfaction while respecting privacy.
- Adhere to all health, safety, and hygiene regulations, including proper handling of cleaning chemicals and waste disposal.
- Manage and maintain cleaning equipment, ensuring it is in good working condition and stored properly.
- Contribute to laundry operations when required, sorting, washing, drying, and folding linens and towels.
- Maintain inventory of cleaning supplies and guest room amenities, communicating needs to supervisors to ensure adequate stock.
- Foster a positive and collaborative working relationship with other lodge staff to ensure seamless operations and guest service.
Required Skills
- Proven experience in housekeeping or a similar cleaning role, preferably within a hospitality environment.
- Exceptional attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
- Physical stamina and the ability to perform tasks requiring bending, lifting (up to 20kg), and standing for extended periods.
- Strong time management and organizational skills, with the ability to manage multiple tasks efficiently and meet deadlines.
- Reliability, punctuality, and a strong work ethic.
- Ability to work independently with minimal supervision and as part of a cohesive team.
- Basic understanding of health and safety protocols and proper chemical usage.
- Good communication skills, with the ability to understand and follow instructions clearly.
Preferred Qualifications
- Previous experience in a luxury hotel or lodge setting.
- Knowledge of eco-friendly cleaning practices and sustainable operations.
- Fluency in Sesotho and working knowledge of English.
- A friendly, professional, and discreet demeanor, respecting guest privacy and lodge protocols.
- High school diploma or equivalent qualification.
Perks & Benefits
- Competitive salary package commensurate with experience and skills.
- Opportunities for professional development and ongoing training in luxury hospitality standards.
- Meals provided during shifts.
- A supportive and friendly work environment within a stunning natural landscape of the Maloti Mountains.
- Staff accommodation available for eligible candidates (on-site or nearby).
- Contribution to a highly respected and sustainable tourism venture in Lesotho.
How to Apply
Interested candidates are invited to submit their comprehensive CV/resume and a cover letter outlining their relevant experience, skills, and why they are a perfect fit for Maliba Mountain Lodge. Please ensure your application highlights your dedication to service excellence and meticulous attention to detail. Please click on the application link below to apply for the job.