About Company
CHAS Health is a non-profit federally qualified health center (FQHC) that provides quality, affordable, accessible medical, dental, pharmacy, and behavioral health services to families and individuals in Spokane and throughout the surrounding communities. Our mission is to improve the health of the communities we serve by expanding access to quality healthcare services. We are committed to fostering a compassionate, inclusive, and collaborative environment where every team member feels valued and empowered to make a real difference in the lives of our patients. Joining CHAS Health means becoming part of a team dedicated to community well-being, innovation, and patient-centered care, all while offering competitive benefits and opportunities for professional growth.
Job Description
Are you a compassionate and skilled Registered Nurse looking to leverage your expertise in a flexible, remote setting? CHAS Health is seeking a dedicated Telehealth Nurse to join our innovative team, providing essential patient care and support from the comfort of your home. In this vital role, you will be at the forefront of modern healthcare delivery, utilizing cutting-edge telehealth technology to connect with patients, assess their health needs, provide health education, and coordinate care plans. This position is perfect for an experienced RN who thrives in an autonomous environment while still being an integral part of a supportive healthcare team.
As a Telehealth Nurse, you will conduct virtual patient assessments, offer guidance on various health conditions, review medical histories, and provide crucial follow-up care. You will be instrumental in managing patient inquiries, offering immediate advice, and determining the appropriate level of care required, whether it’s a virtual consultation, an in-person visit referral, or emergency care guidance. Your ability to build rapport and trust with patients through a screen will be paramount, ensuring they feel heard, understood, and well-cared for. This role demands strong clinical judgment, excellent communication skills, and a commitment to patient advocacy, all while adhering to the highest standards of nursing practice and maintaining patient confidentiality. You will play a crucial role in improving health outcomes for individuals across our communities, making quality healthcare more accessible than ever before. If you are passionate about patient care and ready to embrace the future of nursing, we encourage you to apply and become a part of our mission-driven organization.
Key Responsibilities
- Conduct comprehensive virtual health assessments, including symptom evaluation, medical history review, and medication reconciliation.
- Provide patient education on health conditions, treatment plans, medication management, and preventive care through virtual platforms.
- Triage patient calls and inquiries, determining urgency and appropriate level of care, and facilitating referrals to in-person services when necessary.
- Document all patient interactions accurately and promptly in the electronic medical record (EMR) system.
- Collaborate with physicians, advanced practice providers, and other healthcare team members to coordinate patient care and ensure continuity of services.
- Monitor and follow up on patient progress, addressing concerns and adjusting care plans as needed.
- Adhere to all HIPAA regulations and maintain strict patient confidentiality in a remote work environment.
- Participate in ongoing training and professional development to stay current with telehealth best practices and clinical guidelines.
- Utilize various communication tools and telehealth technologies effectively to deliver high-quality remote care.
- Assist patients with navigating healthcare resources and understanding insurance coverage related to telehealth services.
Required Skills
- Active and unencumbered Registered Nurse (RN) license in Washington State.
- Minimum of 2 years of clinical nursing experience.
- Proficiency with Electronic Medical Records (EMR) systems.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving abilities.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- High level of comfort and proficiency with technology, including video conferencing and patient portal platforms.
- Empathy, patience, and a patient-centered approach to care.
- Ability to maintain professional boundaries and adhere to ethical nursing practices.
Preferred Qualifications
- Bachelor of Science in Nursing (BSN) degree.
- Previous experience in a telehealth, remote nursing, or call center environment.
- Certification in Basic Life Support (BLS) or Advanced Cardiac Life Support (ACLS).
- Experience working within a Federally Qualified Health Center (FQHC) or community health setting.
- Familiarity with chronic disease management and preventive care protocols.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Medical, Dental, and Vision insurance.
- Generous paid time off (PTO) and paid holidays.
- 401(k) retirement plan with employer match.
- Professional development opportunities and continuing education support.
- Employee assistance program (EAP).
- Company-provided equipment for remote work.
- Supportive and collaborative team environment focused on community well-being.
- Opportunities for career advancement within a growing organization.
How to Apply
Interested candidates are invited to apply directly through CHAS Health’s careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant nursing experience, particularly any telehealth or remote care expertise.